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Miriam Elliott

Miriam Elliott

Director of Operational Excellence

Miriam Elliot joined Webhelp in 2012 and has held various roles within the company, including Senior Quality Manager and Senior Colleague Experience Manager in the UK and when she was transferred to South Africa at the end of 2014 became the Head of Operations, and is now the Director of Operational Excellence.

In this role, Miriam is tasked with designing, delivering, and embedding an Operational Excellence program within the UK region including UK, South Africa and India, through two program streams -Continuous Improvement and Delivery of Operational Core Support.

She has 15 years’ experience in the Business Process Outsourcing (BPO) industry, working for Avivia and HEROtsc before joining Webhelp.

Miriam is a results-driven executive who plays a vital role in cross-company strategic management, providing a comprehensive and integrated performance management function across all business units. She is responsible for ensuring key core operating processes as well as collaborating with functional stakeholders to drive improved customer proposition and end-to-end delivery of services.

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