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Miriam Elliott

Miriam Elliott

Director of Operational Excellence

Miriam Elliot joined Webhelp in 2012 and has held various roles within the company, including Senior Quality Manager and Senior Colleague Experience Manager in the UK and when she was transferred to South Africa at the end of 2014 became the Head of Operations, and is now the Director of Operational Excellence.

In this role, Miriam is tasked with designing, delivering, and embedding an Operational Excellence program within the UK region including UK, South Africa and India, through two program streams -Continuous Improvement and Delivery of Operational Core Support.

She has 15 years’ experience in the Business Process Outsourcing (BPO) industry, working for Avivia and HEROtsc before joining Webhelp.

Miriam is a results-driven executive who plays a vital role in cross-company strategic management, providing a comprehensive and integrated performance management function across all business units. She is responsible for ensuring key core operating processes as well as collaborating with functional stakeholders to drive improved customer proposition and end-to-end delivery of services.

News & Insights

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News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and rewards champions of the Scottish HR profession and Webhelp is proud to continue to sponsor the...

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News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Blog
Protected:

AI needs EI" Paris, 7th of November. Paris Dear guests, We are happy to share the presentations of our event, please find them here: Breakout session: Webhelp - KPN Breakout session: Webhelp - Direct Assurance Breakout session: Webhelp - Shop direct Keynote Mc Kinsey: Webhelp -...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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