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Miriam Elliott

Miriam Elliott

Director of Operational Excellence

Miriam Elliot joined Webhelp in 2012 and has held various roles within the company, including Senior Quality Manager and Senior Colleague Experience Manager in the UK and when she was transferred to South Africa at the end of 2014 became the Head of Operations, and is now the Director of Operational Excellence.

In this role, Miriam is tasked with designing, delivering, and embedding an Operational Excellence program within the UK region including UK, South Africa and India, through two program streams -Continuous Improvement and Delivery of Operational Core Support.

She has 15 years’ experience in the Business Process Outsourcing (BPO) industry, working for Avivia and HEROtsc before joining Webhelp.

Miriam is a results-driven executive who plays a vital role in cross-company strategic management, providing a comprehensive and integrated performance management function across all business units. She is responsible for ensuring key core operating processes as well as collaborating with functional stakeholders to drive improved customer proposition and end-to-end delivery of services.

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What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an emotional connection? ·        How people behave if they are emotionally connected to a...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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