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Miriam Elliott

Miriam Elliott

Director of Operational Excellence

Miriam Elliot joined Webhelp in 2012 and has held various roles within the company, including Senior Quality Manager and Senior Colleague Experience Manager in the UK and when she was transferred to South Africa at the end of 2014 became the Head of Operations, and is now the Director of Operational Excellence.

In this role, Miriam is tasked with designing, delivering, and embedding an Operational Excellence program within the UK region including UK, South Africa and India, through two program streams -Continuous Improvement and Delivery of Operational Core Support.

She has 15 years’ experience in the Business Process Outsourcing (BPO) industry, working for Avivia and HEROtsc before joining Webhelp.

Miriam is a results-driven executive who plays a vital role in cross-company strategic management, providing a comprehensive and integrated performance management function across all business units. She is responsible for ensuring key core operating processes as well as collaborating with functional stakeholders to drive improved customer proposition and end-to-end delivery of services.

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News
Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series - where she outlined what the initiative means to her, how to make the North an attractive place to work and build a business, and the importance of investment to ensure all regions can contribute to the UK's Covid-19 recovery. The Northern Powerhouse has the goal of boosting...

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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Case Studies
Flexible customer service in fashion

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