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Diana Costelha

Diana Costelha

Operations Director, Webhelp SA

Diana Costelha joined the company in July 2016 and is responsible for a portfolio of high-profile clients including easyJet and operational training for Webhelp SA.

She has 23 years’ experience in the business process outsourcing sector specialising in the full lifecycle, set up, managing, consulting, training and L&D.

Her most recent position prior to Webhelp was General Manager Operations at Merchants. This position consisted of managing a cluster of BPO local and international clients, taking accountability for overall commercial and operational performance.

Over the years, Diana has managed multiple verticals across leisure, telecommunications, banking, automotive and FMG verticals.

She is a firm believer of achieving results by focusing on people, this approach led her to winning the MTN Business leadership award for delivering culture change across the business and the Merchants CEO M award for exceptional operational delivery.

News & Insights

Webhelp Payment Services
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Blog
How the Yodel and Webhelp partnership faced the challenge of COVID-19

Partnership is a huge part of the way we deliver services at Webhelp, and one of our four cultural pillars is to put the client at the heart. Here we explore the strong collaborative approach that was undertaken during the COVID crisis with Yodel, a key logistics client for Webhelp. Joining the discussion were Michaela Simpson, Head of Customer Experience at Yodel, Kellyann McCafferty, Account...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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