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Diana Costelha

Diana Costelha

Operations Director, Webhelp SA

Diana Costelha joined the company in July 2016 and is responsible for a portfolio of high-profile clients including easyJet and operational training for Webhelp SA.

She has 23 years’ experience in the business process outsourcing sector specialising in the full lifecycle, set up, managing, consulting, training and L&D.

Her most recent position prior to Webhelp was General Manager Operations at Merchants. This position consisted of managing a cluster of BPO local and international clients, taking accountability for overall commercial and operational performance.

Over the years, Diana has managed multiple verticals across leisure, telecommunications, banking, automotive and FMG verticals.

She is a firm believer of achieving results by focusing on people, this approach led her to winning the MTN Business leadership award for delivering culture change across the business and the Merchants CEO M award for exceptional operational delivery.

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