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Detailed customer experience analysis across a range of topics, including omni-channel, personalisation, and our core service pillars: performance, transformation, and financial gain.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers to all questions is "yes". Lots of things have happened over the past year. While there are still...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so...

Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about Transformation? When you download 'Webhelp for Transformation', you'll go on an exploration of the ways Webhelp engineer change on different scales for your...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving customer management excellence demands continuous effort and rigorous endeavour. For that reason we structure our business – the way we manage our people and deploy our resources – in a way that keeps us focused on improving performance in the four areas that matter most to our clients:...

Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become a favoured customer communication channel. Hardly surprising. We know people want to interact online. We know they sometimes need help to do it and that they don’t want to have to pick up the phone....

Whitepaper
Voice of the Customer

Hearing voices? It’s time to make business sense of voice of the customer. Analysts are predicting that Voice of the Customer (VOC) - and the analytics technologies that support it - will be at the top of the business pile when it comes to strategic investment over the next five years. Voice...

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Blog
Tips to optimise your business’ cash flow

Lack of cash: all fashion brands are short of cash at some time or another. This was the reason for organising a workshop entitled: "Cash is king - How to optimise cash flow at each stage of your development". It was suggested by the Fédération Française du Prêt à Porter Féminin (French Federation of Women's Ready-to-Wear Clothing) and by Webhelp Payment Services, during the 2018 Traffic...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

News
Webhelp Payment Services wins Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the Marketplace&Platform Summit by Mirakl, which took place this June 7th in Paris. This award is shared with our German client, Conrad Electronics, and their amazing B2B Marketplace Project. We have produced this...

Case Studies
Post Office Limited®

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