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Detailed customer experience analysis across a range of topics, including omni-channel, personalisation, and our core service pillars: performance, transformation, and financial gain.
Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with customers. Survey findings plus exclusive content from experts, sector leaders, academics and frontline...

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Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

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Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

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Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so far as it goes. At Webhelp, however, we have higher ambitions. We believe outsourcing should...

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about Transformation? When you download 'Webhelp for Transformation', you'll go on an exploration of the ways Webhelp engineer change on different scales for your...

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Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become a favoured customer communication channel. Hardly surprising. We know people want to interact online. We know they sometimes need help to do it and that they don’t want to have to pick up the phone....

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