Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK shortlisted for three top industry awards

Webhelp UK has been has been shortlisted for three top industry awards at the CCA Excellence Awards, due to be announced in November.

With Webhelp’s Rothesay site shortlisted for Best Outsourcing Partnership and Best Customer Experience Centre of the Year, and a member of Webhelp’s Derby team shortlisted for Professional of the Year, Webhelp has fought off stiff competition to secure recognition.

The CCA Excellence Awards are decided by a highly experienced judging panel with a wide range of contact centre and customer service experience. Their wealth of knowledge spans a variety of sectors and its peer-review process is held in high regard throughout the industry.

Winning the judges over with its customer centric culture, Webhelp displayed its efforts to lead the way in customer satisfaction and employee engagement. 

Webhelp employs a number of innovative systems and strategies as well as running a thorough development program for its customer experience professionals.

Nominated for Professional of the Year; Team Leader, Ross Cumberlidge was shortlisted for his ability to find effective and innovative solutions. A true team player, Ross is an engaging leader, dedicated to his role with excellent management qualities.

Sales & Marketing Director at Webhelp UK, Mike Purvis, said: 

“To hear the feedback from the CCA judging panel was fantastic.  They are extremely impressed with our Discovery methodology and how Rothesay has applied this to reduce client loss with Office Depot by 52%. 

“It is fantastic to see Ross being recognised as he played a huge part in delivering improvements and results within his business area. His passion for his role has led him to become a very motivated and engaging leader.

“This clearly recognises that you can only deliver great customer experience through great people and a relentless focus on continuous improvement driven by analytics.”


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook