Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK creates 50 specialist jobs

Webhelp UK has created an additional 50 new specialist jobs to provide the latest innovations in customer experience management.

Webhelp UK have been recruiting Customer Engagement Specialists for their Derby centre in an expansion they hope will continue to grow.

In time these new jobs could grow to 200 staff members – taking numbers over the 1300 mark.

Unlike the vast majority of their colleagues across the nine UK sites, these new recruits will not be in touch with customers via the traditional phone call method. Instead these advisors will support customer enquiries via, email, webchat and social media platforms.

It is a clear indication of the direction Webhelp UK is taking since its acquisition by Webhelp Group, which is now the largest independently-owned customer experience organisation in the world, with revenues in excess of 350m Euros and 16,500 employees globally. 

Director of Strategic Accounts at Webhelp UK, Anton Manley, said: “This recruitment drive demonstrates the incredible success of Webhelp UK’s relationship with BSkyB. 

“We already have a 3000-strong team at locations across the UK offering assistance to Sky customers. We now have the opportunity to extend our support and provide a fully integrated multi-channel service to all our clients and their customers.

“I am delighted that we’re able to create jobs through expanding our multi-channel offering.”

Mike Purvis, Sales and Marketing Director commented: “The growing partnership between BSkyB and Webhelp UK underlines the bond between two organisations that are leading their industries with innovative offerings and a shared desire to offer an excellent customer experience across both traditional and emerging social and digital media channels.

“This is another important step in Webhelp’s determination to create a European customer experience innovator with multi-channel capability.”

 


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Digital Disruption Is About People, Not Just Technology

Digital Disruption is one of those phrases endlessly bounced around the university campuses and technology industry today. Often it is hard to nail down what people mean when they talk about digital disruption, but they are generally referring to a rapid industrial change that is driven by emerging technologies – in other words, rapid change. In some cases this can be incremental, look at...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook