Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK builds on its partnership with Sky

11th February 2015

Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team (CRT) campaign, strengthening its position as strategic partner for Europe’s leading entertainment company.

The campaign will be managed from Webhelp’s Glasgow site, which currently employs over 880 customer service professionals in the city. Experienced advisers already contracted to Sky CRT will join Webhelp and increase the businesses capacity when the contract commences on 1st March.

Webhelp currently supports Sky on a number of campaigns across its Glasgow, Derby, Falkirk, Greenock and Warrington sites. The CRT is a hands-on team that looks to resolve customers’ most complicated technical problems and issues.

Webhelp UK CEO David Turner said, “Our relationship with our partner Sky continues to grow from strength to strength and reaffirms our pledge to deliver industry leading customer service and provide job opportunities for the local communities in which we are based.

“We have again proven that our capabilities as a preferred customer experience management provider, thanks to our leadership in learning and development, market understanding and advanced omni-channel technology support, which put us as the forefront of the industry.”

In the UK, Webhelp UK employs over 6,000 people at its contact centres in Dunoon, Glasgow, Greenock, Kilmarnock, Rothesay, Falkirk, Dearne Valley, Derby, Warrington, with a corporate office in London and its UK headquarters in Falkirk.


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at a past campaign for one of the trail’s charities the Glasgow Children’s Hospital and the...

Blog
How Model Office combats ‘fear of failure’ and boosts innovation

Interview: Dave Rumble As a part of their strategic Partnership with Shop Direct, Webhelp UK launched a highly innovative approach to improving customer experience through a Customer Closeness Centre (CCC) powered by Gobeyond Partners. The CCC 'Model Office' provides a platform for the...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook