Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp South Africa shortlisted for five CCMG industry awards

Leading BPO provider, Webhelp South Africa, has been shortlisted in five categories at this year’s Contact Centre Management Group (CCMG) Industry Awards, taking place in Johannesburg on 29 August.

The nominees and categories are:

Adnaan Ajam, Trainer at the Claremont Cape Town site, receives his nomination for an impressive show of self-motivation and self-learning. He has also been crucial in designing models to assist operations for new starters ensuring allowances were made for different learning styles.

oth Yunus Haroun and Amanda Mahlambi, Junior Planning and Delivery Managers at the Claremont Cape Town and Parktown Johannesburg sites, stood out for their demonstrable enthusiasm and passion in looking for new avenues to improve the way the business works. Seen as mentors amongst their colleagues, both show strong communication and problem solving skills.

Clinton Smith, Divisional Manager at the Parktown Johannesburg site, receives his nomination after implementing a real time incentive scheme where colleagues can earn and build up ‘bucks’ which can be auctioned off on payday for items such as TVs and beats headsets.

Further nominated is Adam Walker, Head of Learning and Development at Webhelp’s Claremont Cape Town site, who is recognised for creating an Enterprise Learning Platform, known as ONE. This in-house tool acts as a vehicle for sharing all internal communications, subsequently encouraging a culture of self-learning as well as providing an extended range of support services and functions at the click of a button.

Adam has also been nominated for a BPeSA Award in the category of ‘Innovation Award – Technical Innovation (Internal)’. These annual contact centre awards provide a platform to recognise best practice within the industry.

Commenting on the nominations, Craig Gibson, CEO at Webhelp South Africa, said: “I am very proud of all five team members shortlisted. To be nominated across the different categories demonstrates how hard the team has worked to deliver innovative thinking and best practice to Webhelp in South Africa”.

“To add to this, the nominations recognise both our sector expertise and our people. As a business that strives to deliver exceptional customer journeys, it’s fantastic to see we’re striking the right balance”.

The CCMG Industry Awards, run by experienced contact centre professionals, celebrate leading individuals and top performing companies in South Africa’s contact centre industry.


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Black Friday and Cyber Monday: The Webhelp Experience

The media coverage of Black Friday and Cyber Monday (BFCM) has focused mainly on the customer experience and the corporate, but there has been far less coverage of the employee experience. We all know that it’s a really busy time for retailers, so how do the people working on the customer service frontline experience the BFCM weekend? We asked our own team at Webhelp. Over 800 people...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...

News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook