Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp SA wins global award

2nd September 2014

Webhelp SA – SA’s leading customer experience management company – has been named the winner of the Contact Center Management Group’s (CCMG) Award’s “Best Outsourcing Partnership 2014”. The award is in recognition of Webhelp SA’s partnership with EE, the United Kingdom’s largest mobile network operator.

“This award serves as an independent validation for the people who have joined our business,” says Craig Gibson, CEO of Webhelp SA. “Not only does this accolade build shareholder confidence, so they can continue to invest in our business and our country, but it also adds to the building of momentum with our client EE.”

Launched in October 2013, Webhelp SA has already achieved significant success in the South African market.

“Transitioning our first large-scale client whilst building our business, a 350 FTE ramp over a five-month period, running seven concurrent training classes and gearing a full management team are some of the milestones and challenges we’ve experienced,” Gibson explains. “In addition, we have deployed insight technologies and ensured consistent delivery in line with all key measures.”

The success of the Webhelp / EE relationship in South Africa, has enabled the company to extend the relationship into the UK. The EE relationship has now extended to 1 000 FTE supporting five major lines of business. Webhelp, via South Africa, is now looking into other multichannel solutions for EE.

For 2014, the CCMG Industry Awards partnered with ContactCenterWorld, a global organization awards platform, on global and local recognition for the various winners.

The awards are held annually, and are scheduled for Europe in 2015.


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and high profile data mining scandals hitting Facebook and Google, it’s hard not to assume that trust...

News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook