Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp SA wins global award

2nd September 2014

Webhelp SA – SA’s leading customer experience management company – has been named the winner of the Contact Center Management Group’s (CCMG) Award’s “Best Outsourcing Partnership 2014”. The award is in recognition of Webhelp SA’s partnership with EE, the United Kingdom’s largest mobile network operator.

“This award serves as an independent validation for the people who have joined our business,” says Craig Gibson, CEO of Webhelp SA. “Not only does this accolade build shareholder confidence, so they can continue to invest in our business and our country, but it also adds to the building of momentum with our client EE.”

Launched in October 2013, Webhelp SA has already achieved significant success in the South African market.

“Transitioning our first large-scale client whilst building our business, a 350 FTE ramp over a five-month period, running seven concurrent training classes and gearing a full management team are some of the milestones and challenges we’ve experienced,” Gibson explains. “In addition, we have deployed insight technologies and ensured consistent delivery in line with all key measures.”

The success of the Webhelp / EE relationship in South Africa, has enabled the company to extend the relationship into the UK. The EE relationship has now extended to 1 000 FTE supporting five major lines of business. Webhelp, via South Africa, is now looking into other multichannel solutions for EE.

For 2014, the CCMG Industry Awards partnered with ContactCenterWorld, a global organization awards platform, on global and local recognition for the various winners.

The awards are held annually, and are scheduled for Europe in 2015.


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in contact centre outsourcing. Over the course of several years, Webhelp has diversified its industry...

Blog
Webhelp: A key player in GSA’s Global Destination of the Year

Brandon Aitken, Chief Commercial Officer, Webhelp South Africa In October South Africa was named the Global Destination of the Year by the Global Sourcing Association. While this is great recognition, it’s unlikely to be a surprise to the people that work in our industry – nor to the...

News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook