“Webhelp SA has a value proposition which is sure to disrupt the market as well as prove as significant differentiation to its competitors. I believe the value proposition is incredibly client-centric and something which is sure to influence how the BPO industry will operate… it’s such an incredibly exciting time to join the business.” – Verena Banach, Operations Director, Webhelp SA.
Verena has held a variety of leadership roles in the South African BPO industry over the past 10 years prior to joining the Webhelp SA team. At Sykes Enterprises SA, Verena was responsible for the operational delivery and strategic relationship management of 6 International Consumer Product and Technology clients for the South African entity. During her 6 year tenure she has been integral to the early transitions of international BPO operations to South Africa and in particular has been involved in multilingual sourcing and successful deployments of offshore operations for European clients into South Africa.
During her time as the Country Manager for Percepta, a joint venture between the Ford Motor Company and TeleTech, Verena successfully demonstrated her ability to build and operate complex contact centre operations. Since then Verena has gained an in-depth knowledge of the Telecoms industry when managing the MEA Operation for WDS Global, a specialised mobile data and knowledge services provider to various Telecommunications clients across Africa and the Middle East.
In recent years Verena has been an integral part of a client relationship function within one of South Africas largest BPO providers where managed and optimised key strategic accounts within the ITO, Telecommunications and Financial Services sector.
“Verena is a huge asset to both our business and our clients operations. We are incredibly fortunate to have her join our team and have every confidence that she will represent our value based propositions very successfully.” – Craig Gibson, CEO Webhelp SA.
As Operations Director, Verena will be accountable for managing the ongoing delivery of existing client operations. Verena will lead a team who is responsible for delivering and ongoing management all of Webhelp SA’s primary service offerings.
Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving forward. Today’s workforce is at a turning point, as it takes on the challenge of the post Baby Boomer...
Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...
GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...
...
How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more. The Webhelp Disruptor Series. Be part of...
Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.
Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.