Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

News
9th June 2017

Direct Medica logo

  • Direct Medica is the leading French healthcare customer relationship management firm
  • 14th acquisition for Webhelp in four years

Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French healthcare sector customer relationship management firm, Direct Medica.

Webhelp has signed an exclusive agreement for the acquisition of Direct Medica, which is expected to be finalised by the end of July 2017.

For 17 years Direct Medica has been the leading player in multi-channel relationship management in the healthcare sector in France and is recognised for its abilities to add value and continuously provide innovative solutions. The company serves a broad client base: pharmaceutical laboratories, hospitals, health insurance companies, institutional players and public authorities.

Webhelp will become the majority shareholder, but the three founders of Direct Medica, Jean-Christian Kipp, Sophie Kerob and Jerôme Stevens, as well as the management team, will maintain a significant capital share and will continue to ensure the development of the company.

This is the 14th acquisition Webhelp has made in the last four years and furthers the company’s strategy of growing through geographical and sector expertise.

Olivier Duha, co-founder of Webhelp, said: “Direct Medica began operations in the same year as Webhelp and, like Webhelp, has developed into a leader in its sector. Webhelp is delighted to be able to add the experience of Direct Medica in the health care sector to its portfolio and is confident that together the expertise of our two businesses will prove even more attractive to companies operating in this sector in Europe.”

Jean-Christian Kipp, chairman of the Direct Medica Group, welcomed the news: “By combining with Webhelp, we will integrate a strong entrepreneurial dynamic group with a strong European foundation, which will allow us to expand our service offerings, implement our innovative models internationally and offer even more attractive development prospects to our teams. This is a win win situation for Direct Medica and Webhelp, as well as our clients, their customers and our people.”

 

 

 



admin
Article by: admin

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO solutions will help you bring down your operating costs. Get a clearer idea of costs In many...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook