Since taking over Webhelp UK (formerly HEROtcs) as CEO in 2008, David Turner has tripled revenue, reshaped the company’s approach to customers and spearheaded a buyout by French CRM specialist Webhelp. Critical Eye, a community of connected leaders across different industries, recently published an article that contains David’s experience of leading the organisation from the beginning of his journey to his vision for the future. Click on the link below to download the article in PDF format. Alternatively, click through to read the article on the Critical eye website (member access only).
What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...
Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...
Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...
Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...
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