Since taking over Webhelp UK (formerly HEROtcs) as CEO in 2008, David Turner has tripled revenue, reshaped the company’s approach to customers and spearheaded a buyout by French CRM specialist Webhelp. Critical Eye, a community of connected leaders across different industries, recently published an article that contains David’s experience of leading the organisation from the beginning of his journey to his vision for the future. Click on the link below to download the article in PDF format. Alternatively, click through to read the article on the Critical eye website (member access only).
Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley, reflects on his time as Chair of the judging panel… Regular readers of our blogs will realise that...
Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions 4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...
44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal 4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...
How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more. The Webhelp Disruptor Series. Be part of...
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