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Time to tune in

Time to tune in: a quick to digest visual of the how and the why of Voice of the Customer

There is a general consensus that it is beneficial to gain insight into your customersÂ’ thoughts and opinions about your brand and products. This must mean that 100% of organisations are delivering value from their VOC programmes, or does it? Our infographic shows an alarming disparity between the theory and the reality.

Voice of the customer


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Article by: Webhelp

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