Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

SA’s latest investor now focusing on SA’s youth development

Following its recent R200m investment into South Africa’s Business Process Outsourcing (BPO) industry, Webhelp SA is now investing in developing South Africa’s youth.

“It has become critical for business to be involved in the education and career prospects of South Africa’s youth so that the skills gap may be addressed. There have to be opportunities for the empowerment and employment of talented individuals in the economy,” explains Webhelp SA CEO, Craig Gibson.

South Africa has an exceptionally high unemployment rate of 25%, which is primarily among people aged between 16-30 years. This is largely driven by a lack of education because a large number of individuals are forced to leave school early, due to various personal and socio-economic factors.

SA’s latest investor now focusing on SA’s youth development

Webhelp SA is working in partnership with Columba Leadership Activating Youth 2.0 to engage with Grade 10 and 11 pupils on values, leadership and community development initiatives. The programme, which started in 2013, aims to bring about positive changes in the pupils, their school and surrounding areas. The programme has already resulted in a decline in absenteeism and late-coming.

Following the learners’ participation in the Columba Leadership Academy, they are afforded the opportunity to intern at Webhelp SA. The first group of learners spent four days at Webhelp SA during January and learnt about the business, its functions and career opportunities at Webhelp and in the industry. Various Webhelp staff members were provided the opportunity to engage with the students and volunteer a portion of their time to lead a session. This not only allowed relationships to be built during the session but for the engagement with the students and the school to continue long past the end of the internship.

Webhelp SA is working in partnership with Columba Leadership Activating Youth 2.0

As an outcome of the internship the learners were tasked with producing a presentation to secure funding for various projects they had identified in their school and community. The pitch was presented to Kay Vittee, CEO of Quest, Webhelp SA’s sourcing partner and she was so impressed she donated R10 000 to their projects.

Webhelp SA’s Corporate Social Investment (CSI) offering provides mentorship for youth, and employment and skills development opportunities to young adults from low income areas in South Africa in order to improve their standard of living and prospects, and to indirectly assist them in impacting their community. This is aligned to Webhelp SA’s business imperatives and is delivered through a CSI value chain that has been developed to guide and manage the process.

“Our CSI value chain is replicable and can be produced for each of our operations across South Africa,” Gibson says. “Webhelp is also in the process of developing content for Webhelp University which is set to launch later in 2014.”

Fumana internship Webhelp SA

In November 2013, the Paris-headquartered customer experience company, Webhelp Group, announced its significant inward investment in South Africa which would create 1 000 new jobs. Over the next five years that number is expected to increase to at least 5 000. The first 7 500 square meter Business Process Outsourcing (BPO) facility opened in Cape Town in March 2014 and houses UK mobile network giant, EE. In Johannesburg a further 4 500 square meter contact centre will open in May 2014, re-enforcing South Africa’s reputation as a destination of choice for global service providers.


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
How Gen Z will affect the Generation Game

As the Millennials move steadily into their 20s and 30s, their successor Generation Z is emerging as a global consumer force to be reckoned with. In preparation for our forthcoming Generations series Polly Ashdown, Marketing and Communications Director, examines what makes Gen Z so distinctive and how brands can capitalise on the opportunities they provide. Born into the age of the Internet,...

News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook