- Customer Experience and Contact Centre Services
- Webhelp Payment Services
The Minister of Trade and Industry, Dr Rob Davies congratulates Webhelp SA on the launch of their Johannesburg contact centre which will create in excess of 500 jobs with the expectation that this will rise to a total of 5000 new jobs in the next four years in South Africa.
The Webhelp investment in South Africa is expected to rise to over R220m over three years and will service the UK cellular phone operator Vodafone, providing customer experience management services to their UK subscribers. Minister Davies commented that it was good to see the partnership between government and business working together to promote South Africa as a preferred location for outsourced business processes. Job creation and growth of the economy remain important objectives for the South African government.
The Webhelp contact centre in Johannesburg is the second operation launched by the company. The first facility was launched in Cape Town in March 2014 creating 400 new jobs. Webhelp SA has created in excess of 1000 new jobs in South Africa across the two operations to date.
The Business Process Service sector is a key sector for attracting investment and creating new jobs especially in the 18-35 age group, where job creation for young people is most needed.
The dti’s Business Process Services incentive plays a supporting role in attracting new investment into the sector. The BPS incentive was introduced in 2007 with the purpose of making South Africa’s Value Proposition increasingly attractive when compared to other countries competing for offshore work such as India and the Philippines.
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