Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Derby centre opened by Webhelp UK

20th February 2012

New customer experience centre opened by Webhelp UK in Derby, Pride Park.

 

Webhelp UK officially opened its latest customer experience centre in Derby’s Pride Park on February 14 – a Valentine’s Day start to what the company is sure will be a long-term relationship with the City

As the site’s current 160 staff enjoyed an opening day carnival atmosphere of street magicians, dancers and balloon artists, CEO David Turner confirmed his intention to grow employment in Derby well beyond the original target total of 700.

With numbers in the site due to reach 280 by the end of the month, the six-month figure of 700 is well on target as the calls handled for client Sky steadily increase week to week.

“I would like to see our staff numbers double in Derby over the next 18 months,” said Turner.

“This is a magnificent facility in a great area and, as we have quickly found out, there is a huge pool of enthusiastic, talented potential employees.

“Webhelp UK worked really well with Derby City Council and Marketing Derby to bring these first 700 Sky jobs here and with their drive and backing we intend to bring new customers to fully maximise this site.

I am delighted at the way we have started life in Derby. With the help and support of Sky we have created a facility and environment that will take customer service to the next level.

“That is our long term aim. In the meantime I am delighted at the way we have started life in Derby. With the help and support of Sky we have created a facility and environment that will take customer service to the next level. It’s fantastic.

“I am confident that when potential new customers see what we are doing here in Derby, they will want to come in on it. That’s why I firmly believe we can increase capacity.”

The centre was officially opened by Kerri-Anne Millar, director of services at Sky, who was delighted both with the look of the centre and the performance and abilities of employees. As she explained:

“In many ways, the staff here are the voice of Sky. They play an important role in our future success. We are very pleased that our strengthening relationship with Webhelp UK has sparked this massive East Midlands expansion.”

The new Derby site continues Webhelp UK’s remarkable run of expansion which has seen staff numbers double in the past two years.

Their now nine-strong UK network of sites has over 4500 employees and is not only expanding partnerships with existing clients but also attracting new business.

As Turner explained: “We have a good, well-honed product here that is setting new industry benchmarks. We aim to keep ahead of the pack.”


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the public honestly values personal interaction as a service need. Webhelp conducted research with the polling experts YouGov asking 2,000 British adults for their thoughts on Artificial Intelligence (AI) and how it might change the way that brands...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

News
British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal  4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Case Studies
Post Office Limited®

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook