Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

BPeSA appoints Webhelp CEO Craig Gibson to national board

News
24th October 2014

BPeSA, the BPO industry association for South Africa, has officially re-launched the national organisation following the appointment of an interim board this week.

The board is made up of representatives from the three largest BPO regions in South Africa: Gauteng – Craig Gibson (CEO Webhelp SA), Western Cape – Fagri Semaar (MD Serco Global Services), KwaZulu-Natal- Ashton Hoorzuk (Consultant – Voice BPO and Chairman) and Gareth Pritchard (CEO).

Over the last three years, BPO foreign direct investment has created in excess of 9,000 jobs and in the process has attracted international brands such as Amazon, British Gas, iiNet, EE, 02, Shop Direct, TalkTalk and Vodafone.

“The various regions in South Africa bring with them a unique value proposition. By bringing all these regions together we can harness the potential of what South Africa has to offer the global BPO market,” says Gibson.

In an effort to realign and ensure a national perspective for the sector, the Department of Trade and Industry (dti) has supported the establishment of of a Joint Action Group (JAG) made up from BPeSA and industry stakeholders.

The BPO sector in South Africa currently employs over 23,000 people and is forecasted to grow by a further 7,000 people over the next 12 months.


admin
Article by: admin

News & Insights

Service Provider
Solution Designer
Technology Enabler
News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent weeks. For several weeks, you and your teams have been working with composure, professionalism and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Communications specialist, Rebecca Price, on emotion and customer behaviours

  In part 6 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” Guest writer, Brand and communications specialist, Rebecca Price, Partner, Frank, Bright and Abel talks about how brands can...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp wins prestigious Trade and Investment Award in South Africa

Webhelp have taken home the coveted Cap40 Trade and Investment Award, at this year’s annual business award dinner. The Cap40 network is operated by CapAfrica, a non-profit corporation registered in South Africa, whose mission is to support entrepreneurship and business networking between France,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook