BPeSA, the BPO industry association for South Africa, has officially re-launched the national organisation following the appointment of an interim board this week.
The board is made up of representatives from the three largest BPO regions in South Africa: Gauteng – Craig Gibson (CEO Webhelp SA), Western Cape – Fagri Semaar (MD Serco Global Services), KwaZulu-Natal- Ashton Hoorzuk (Consultant – Voice BPO and Chairman) and Gareth Pritchard (CEO).
Over the last three years, BPO foreign direct investment has created in excess of 9,000 jobs and in the process has attracted international brands such as Amazon, British Gas, iiNet, EE, 02, Shop Direct, TalkTalk and Vodafone.
“The various regions in South Africa bring with them a unique value proposition. By bringing all these regions together we can harness the potential of what South Africa has to offer the global BPO market,” says Gibson.
In an effort to realign and ensure a national perspective for the sector, the Department of Trade and Industry (dti) has supported the establishment of of a Joint Action Group (JAG) made up from BPeSA and industry stakeholders.
The BPO sector in South Africa currently employs over 23,000 people and is forecasted to grow by a further 7,000 people over the next 12 months.