Webhelp Team Leader, Gavin Miller, discusses the benefits of bringing some calm to those Monday mornings.
Read up on it in our latest blog here
Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the public honestly values personal interaction as a service need. Webhelp conducted research with the polling experts YouGov asking 2,000 British adults for their thoughts on Artificial Intelligence (AI) and how it might change the way that brands...
Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions 4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...
44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will make dealing with brands more impersonal 4 April 2019 Large majorities of British consumers prefer dealing with humans over automated services for everything from querying a bill (85%) and...
How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more. The Webhelp Disruptor Series. Be part of...
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