Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

How our people are key to growth in SA

Blog
29th October 2019

Author: Brandon Aitken,

Chief Commercial Officer South Africa and India

As we near the end of another year, I have been reflecting on our ambition to grow the Webhelp SA and India business in 2019 and the vital contribution that our people make, from customer advisors to company directors.

On that note, I’m delighted to share that their efforts have been recognised in South Africa this week, at the Cape Town BPO Awards, hosted by BPESA and which identify and reward professionals and organisations for their outstanding achievements in the Global Business Service sector.

Our dedicated teams took home awards in the following two categories, the Top Technical Innovation Award and the coveted Top BPO Operator Award, which were received by 30 Webhelpers turning out to support the event and represent Webhelp. In addition, Denzel Duloo, (Head of Group Central Services, SA Accounts), scooped an individual award for Top Workforce Planning Professional showing the strength of our support teams.

Denzel was delighted to be recognised saying: “Being chosen for this award was a truly humbling experience. I am grateful to the Webhelp leadership and planning delivery teams and their continued support.”

The awards were held in Cape Town, where representatives attended from the brightest and most innovative companies and organisations in the Western Cape and South Africa.

Success at this level reflects how passionate Webhelp is about creating new opportunities for people within our business. We strive to combine global best practice with a uniquely talented and scalable labour pool, backed by local and national government support to attract international outsourcing investment into South Africa as well as develop a sustainable skills base.

Celebrating and sustaining this growth is incredibly important, as South Africa’s BPO sector  grows at an incredible pace, with the country  named the “Global destination of the year” by the Global Sourcing Association in 2018 and we continue to see CAGR above 20% showing the strength of the value proposition our people have proven time and time again.

So the future looks very bright indeed!

With our commitment to growth we now serve, not only a fantastic base of UK and European clients, but also customers in Africa, Australia and North America.

Over the coming few months we will be sharing positive news about the growth of our offshore business and how this success continues to be driven from the ground up!

I firmly believe that deals are not won in the boardroom, they are won by the proven quality of our front-line customer experience. Our people make the difference and I continue to be blown away by their passion, expertise and desire to put the client at the heart of what we do each day.

Webhelp is a team – a large and dedicated one, and one I am immensely proud to be part of.

 


Webhelp
Article by: Webhelp

News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
Meet our Advisors – Romina from Madagascar (ep.1)

One of the most intense experiences I had recently was with a customer, a mother of two, who had organized a trip for her family to Tahiti. After saving for 5 years, she was ready to make her family vacation dreams come true. While making the reservation online, she, unfortunately, entered the wrong date of the departure flight. When she realized her mistake, her world was falling apart...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook