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Blog
How Model Office combats ‘fear of failure’ and boosts innovation

Interview: Dave Rumble As a part of their strategic Partnership with Shop Direct, Webhelp UK launched a highly innovative approach to improving customer experience through a Customer Closeness Centre (CCC) powered by Gobeyond Partners. The CCC 'Model Office' provides a platform for the Partnership to deliver a new approach to designing and delivering service improvement initiatives. Here we...

Blog
People not programs, will drive the new AI revolution

Author: David Pattman, Innovation Director, Webhelp Artificial intelligence, combined with Automation, has an incredible ability to simplify and perform tasks like ordering, searching and reporting. But deployed in the wrong way, it has the potential to damage the customer experience. In this...

Blog
Business transformation is key to surviving the retail apocalypse

Author: Sam Phin, Solutions Consultant, Webhelp The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail and hear how they are transforming into customer-centric organisations. As our team prepare for the...

Blog
Could personalisation be a game-changer for the travel industry?

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Here Helen Murray, Chief Customer Solutions Officer at Webhelp, reflects on the potential of expansion of online personalisation in the travel sector and how this is leading to a new wave of challenges and opportunities for...

Blog
How smoother customer journeys make more rewarding travel experiences

Author: Nora Boros, Global Director, Webhelp Webhelp's Global Director Nora Boros looks forward to presenting at the 2019 Digital Travel Summit next week, where she will join more than 300 travel innovators from Europe's most progressive travel retailers. Here she takes a look at the complexities...

Blog
Making every moment count with Together for Short Lives

Author: Guest Interview: Karen Yates Everyone at Webhelp is deeply honoured to support the incredible work of Together for Short Lives as our Charity of the Year 2019. This national charity supports seriously-ill children, their families, and the children’s hospices and services that they rely on. Here we talk to Karen Yates, their Corporate Partnerships Manager and find out what makes the...

Blog
Do people really want automated customer service?

Author: Ewan McKay, Marketing and Communications Manager, Webhelp The recent YouGov study commissioned by Webhelp, illustrated a strong preference for human-to-human contact versus AI-powered customer service tools. Here, we take a deeper dive into the individual points of view behind these...

Blog
CX Across Multiple Generations – Are We All Millennials Now?

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Is it time for brands to stop basing automation or AI strategies for CX around generational assumptions? Recent Webhelp research showed that whatever their age, what customers really want is great service with a human element....

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