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Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Blog
Artificial Intelligence On The CX Frontline

Much has been written about how Artificial Intelligence (AI) is changing the way that customers interact with brands. Tools such as chatbots are offering a way to provide an immediate and automated service and successfully handling many simple questions from customers. People are getting very used...

Blog
Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done.  Across so many different parts of the economy, conventional wisdom has been thrown out the window, so much so that executives are having trouble keeping up with changes in consumer patterns. The...

Blog
Digital Disruption Is About People, Not Just Technology

Digital Disruption is one of those phrases endlessly bounced around the university campuses and technology industry today. Often it is hard to nail down what people mean when they talk about digital disruption, but they are generally referring to a rapid industrial change that is driven by emerging...

Blog
Transforming your contacts to viable leads

With the fierce competition in today’s business world, it is survival of the fittest. Small companies are compelled to work extra hard in order to grow and keep up with the rest when identifying new leads and finding new contacts. Converting a contact into a promising lead is certainly not a walk...

Blog
Can You Prepare For Digital Disruption?

What is digital disruption? Executive boardroom discussions and the business media are endlessly trying to define strategies that help companies avoid disruption, but can they even define what it is? A recent feature in CustomerThink attempts to define digital disruption in the following way: “Technology that displaces an established technology and shakes up the industry or creates a...

Blog
If you want REAL value, think South Africa

Recently  we attended TradeSSA’s official launch of the Global Business Services (GBS) Incentives at South Africa House in London. Before I cover the highlights announced on the day, it’s worth noting that the current investment scheme has already borne fruit: the Business Process Services...

Blog
When Digital Disruption Leads To Positive Outcomes

The Disrupters is one of the most recent podcasts launched by the BBC. Featuring the Editorial Director of BBC News, Kamal Ahmed, and entrepreneur Rohan Silva, each week the presenters lift the lid on the realities of starting a new business. So far they have featured companies such as LinkedIn,...

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