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Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the...

Blog
Artificial Intelligence On The CX Frontline

Much has been written about how Artificial Intelligence (AI) is changing the way that customers...

Blog
Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done. ...

Blog
Digital Disruption Is About People, Not Just Technology

Digital Disruption is one of those phrases endlessly bounced around the university campuses and...

Blog
Transforming your contacts to viable leads

With the fierce competition in today’s business world, it is survival of the fittest. Small companies are compelled to work extra hard in order to...

Blog
Can You Prepare For Digital Disruption?

What is digital disruption? Executive boardroom discussions and the business media are endlessly...

Blog
If you want REAL value, think South Africa

Recently  we attended TradeSSA’s official launch of the Global Business Services (GBS)...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised...

Blog
When Digital Disruption Leads To Positive Outcomes

The Disrupters is one of the most recent podcasts launched by the BBC. Featuring the Editorial...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town....

News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe...

News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp...

News
Webhelp Payment Services wins Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the...

News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving...

Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become a favoured customer communication channel. Hardly...

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