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News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner How we respond to the Covid-19 crisis to ensure the continuity of our business for the benefit of our people, our clients and their customers. We face an unprecedented time of stress and uncertainty. From individuals, to families, to companies, we have all been impacted by the effects of the virus. We recognize that the global landscape of...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Blog
Communications specialist, Rebecca Price, on emotion and customer behaviours

  In part 6 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” Guest writer, Brand and communications specialist, Rebecca Price, Partner, Frank, Bright and Abel talks about how brands can...

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Blog
Brand humanity – what it is and why it works!

  In part 5 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” John Leighton Head of Customer Service, easyJet, shares his view on why emotional connection is essential for...

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Blog
Brand humanity – what it is and why it works!

In part 3 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” A driving force in the ‘Think Human’ re-brand, Polly Ashdown, Marketing & Communications Director Webhelp UK, India &...

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Blog
Industry expert Scott Logie on why emotional connection works

  In part 3 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” here industry expert Scott Logie, Customer Engagement Director, REaD Group and Chair of the DMA Customer Engagement Committee, shares his view. For the DMA’s Customer Engagement Committee members, the topic of emotional...

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Blog
Spotlight on the work of Operation Hunger, Webhelp charity partner for 2020

Webhelp is delighted to be working with Operation Hunger as their new charity partner in South Africa for 2020. Dr Selma Browde and Dr Nthato Motlana started the charity in 1978, and together with a group of caring individuals and organisations, they began to combat the anguish and toll...

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Blog
Emotion in CX, getting beyond the hype!

  In part 2 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” Helen Murray, Chief Customer Solutions Officer – Webhelp UK, India and South Africa looks at how brands can get beyond the...

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Blog
Emotion in CX, Introduction from UK CEO David Turner

David Turner, Webhelp UK Group CEO, introduces the blog serialisation of our latest whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know”  Commissioned by leading customer experience provider Webhelp, the series will look at what brands need...

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News
Webhelp wins prestigious Trade and Investment Award in South Africa

Webhelp have taken home the coveted Cap40 Trade and Investment Award, at this year’s annual business award dinner. The Cap40 network is operated by CapAfrica, a non-profit corporation registered in South Africa, whose mission is to support entrepreneurship and business networking between France,...

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News
Webhelp partners with Operation Hunger to fight against malnutrition

Webhelp is delighted to announce Operation Hunger as their new charity partner in South Africa for 2020. Operation Hunger has a 40 year history of taking positive action to fight against malnutrition in South African homes, schools and communities by using sustainable and proven methods that...

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News
Webhelp and Right Management Release Informative ‘Creating A Leadership Framework’ Webinar for 2020

Organisations across the UK understand the value great leadership brings to achieving success. But defining what this looks like in your particular organization, getting under the skin of what makes you unique and then bringing this to life so that its felt throughout the business is easier...

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Blog
Why understanding emotion can be key to customer service!

Webhelp has launched a new whitepaper looking at the impact of emotional connection in CX. The paper reveals the importance of establishing emotional connections with customers, and how brands can pin-point, monetise and measure those connections to drive value to their business. We know that emotion is a huge part of the human experience. During the 1970s, psychologist Paul Eckman identified...

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News
Webhelp Announces Charity Partnership with Dementia UK

Webhelp is delighted to announce Dementia UK as their corporate charity partner for 2020 This partnership was nominated, and chosen, by employees at Webhelp. The company was overwhelmed by the sheer number of votes, which indicated a fantastic level of commitment and support for the charity at a...

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News
Webhelp announces charity partnership with Dementia UK

We are delighted to announce that in 2020, Webhelp will be supporting the fabulous work of charity Dementia UK which, as usual, was nominated and chosen by our people. This year we were again overwhelmed by the sheer number of nominations and votes, which clearly illustrates the passion and...

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Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

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Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers to all questions is "yes". Lots of things have happened over the past year. While there are still...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

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Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so...

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Case Studies
Post Office Limited®

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Case Studies
Shell Energy

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about Transformation? When you download 'Webhelp for Transformation', you'll go on an exploration of the ways Webhelp engineer change on different scales for your business. Develop a single engagement process Design an end to end customer process driven by change in...

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Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become a favoured customer communication channel. Hardly surprising. We know people want to interact online. We know they sometimes need help to do it and that they don’t want to have to pick up the phone....

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