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Blog
The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the...

Blog
Rewarding exemplary employment initiatives

Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in...

Blog
AI: Tackling the Global Skills Gap

Author: Craig Gibson, Chief Commercial Officer, Webhelp The swift emergence of AI and automation...

Blog
Webhelp and Harambee deliver remarkable results in South Africa

Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest...

Blog
Arch Summit Brings Corporate And Startup Companies Together

This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s...

Blog
Designing CX Solutions With AI

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to ask...

Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and...

Blog
Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done. ...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their...

News
British consumers say impact of artificial intelligence will not be positive

44% do not think Artificial Intelligence will impact them positively in any way and 52% say it will...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation?...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in...

News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe...

News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp...

News
Webhelp Payment Services wins Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving...

Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become a favoured customer communication channel. Hardly...

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