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Customer experience + Contact Centre Services

Omni-Channel Simplified

Omni-Channel Simplified: Three Easy Steps to Success There is a simple concept at the heart of omni-channel thinking: to understand what customers want to do, and make it easy for them to do it, irrespective of channel or device. The motivation to do so is clear, since there is substantial evidence that, when served in […]

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Omni-Channel in Retail

Omni-Channel in Retail: Serving Customers in an Omni-Channel Future Retail growth is back. According to the Office of National Statistics, UK sales are up 6.9%, the highest annual growth since May 2004. So, it would appear that good times have returned and it’s time to focus on sales, sales and sales! Perhaps not. New research indicates that […]

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