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Business-to-Business

B2B: Why Personal Service Matters

B2B: Why Personal Service Matters and How to Deliver it The delivery of personal service, sales and account management across integrated voice and digital channels is, without question, the direction of travel for B2C organisations. On the basis that your customers expect you to deliver a ‘consumer-like’ experience, it surely has to be so for […]

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The Language Key

The Language Key: Unlocking potential through international consolidation Consolidation is the necessary first step that will allow for a transformation of customer engagement capability in line with rapidly changing customer demands. But for most multi-national organisations, language presents the most significant barrier to consolidation and sourcing multiple languages in only a handful of global locations […]

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Key features of a B2B marketplace

Creating a B2B MarketPlace may seem a complex task and it is difficult to get it right when there are so many things you need to remember. Here is a list of 6 key points to keep in mind before launching your MarketPlace! The business model Commission is based on business volume. A MarketPlace business […]

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News & Insights

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my...

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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News
Webhelp selected by Unilever to deliver European customer contact services

FALKIRK, July 13, 2016 - Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe. The contract will see Webhelp handling the day to day management of the customer...

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