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Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO and contact centre industry in South Africa […]

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Webhelp Wins Gold and Silver at 2016 European Contact Centre & Customer Service Awards

Leading global customer experience and business process outsourcing company, Webhelp, beat off stiff competition to take gold and silver awards at last night’s (Nov 21) prestigious European Contact Centre & Customer Service Awards (ECCCSA), held at the Hilton Park Lane, London. Webhelp secured the top award in the Best Application of Technology category for work […]

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Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide […]

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Is The Era of Working While Travelling Over?

 84% of people use electronic devices while travelling Just 9% of people use them to work  A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. The survey of 500 UK consumers indicates the use of […]

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Dear Data…

Dear Data… How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset – the customer – in order to boost […]

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