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Careers

What makes Webhelp a great place to work? Our people. Over 35,000 of us, contributing daily to pushing our business forward, challenging the status quo in outsourcing, delighting our clients’ customers – and forecasting the behaviours of those customers for tomorrow.

Each individual brings a different energy, passion, motivation. And their own unique set of skills and talents. Join us, and you’ll see how we value the diversity and potential you create, and that together we are WOW.

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Welcome to Webhelp SA Careers

Webhelp SA is an inbound Customer Service Call Centre with a specific focus on voice and digital services to a global client-base. We deliver services to a range of sectors, including telecommunications, retail, airline, logistics and legal services.

Webhelp is a service provider of choice and we have won various industry awards which include:

BPESA (Business Process Enabling South Africa): Innovation Award, Best Outsourced Contact Centre of the Year, Best Technical Innovation in the Western Cape.

CCMG (Contact Centre Management Group): National Trainer of the Year, National Contact Centre Manager of the of the Year, Best Contact Centre Operational Manager, Best Contact Centre Sales Professional, Best Contact Centre Support Professional in Workforce Planning.

The 2017 BPO & Contact Centre Industry Awards: Best Shared Services, Best Analyst, Best Contact Centre Customer Service Professional, Best Contact Centre Support Professional in Workforce Planning.

“Starting out as an Advisor has enabled me to be where I am today. I started by taking calls and I enjoyed interacting with customers and decided to make a career in the industry. The industry is so big and there are lots of opportunities to grow. Your behaviour, performance and willingness to learn will determine how you can develop your career with Webhelp. Most importantly, growth is not measured in the value of money but on knowledge and skills personally gained.”

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Webhelp has 35,000 employees based in 90 locations in over 25 countries, including 5 sites in South Africa

Ever since Webhelp SA’s inception in 2013 we have expanded our business extensively in South Africa. In just 3 years we have increased our staff compliment from 350 to almost 4,000, with offices in 5 locations.

We currently have 5 sites in the Western Cape and Gauteng which are all conveniently located close to various amenities like city centres, shopping malls, gyms and convenience stores. Our offices are vibrant, energetic and innovative in their design.

We want to ensure that Webhelp does not only offer you world class career opportunities, but that your work environment is conducive to your ongoing learning, growth and success.

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Working at Webhelp

At Webhelp SA we don’t employ people to merely have jobs, we believe and creating opportunities for our people to have successful careers.

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Challenging and varied roles

At Webhelp, you’ll have an important part to play in our continued success and growth. There’s no one, vital role. Every job is important. And each and every person is rewarded for their hard work. Our business is about great customer service. It’s what our clients trust us to provide and what we’ll rely on you to deliver. From customer service roles where you’ll communicate with customers across an ever-changing choice of channels, to those who keep our business running seamlessly from an IT, HR, Finance and administration perspective.

Business process and customer experience outsourcing

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News & Insights

Service Provider
Solution Designer
Technology Enabler
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

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News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

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News
Brandon Aitken joins Impact Sourcing panel at the GBS Investors Conference

Brandon Aitken, CCO Webhelp SA, joined speakers on stage on the 20th November at the GBS Investors Conference, which was held at The Inkosi Albert Luthuli International Convention Centre Complex in Durban, Kwazulu Natal. The GBS Investor Conference is the flagship event of the South African...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

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Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

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