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Careers

What makes Webhelp a great place to work? Our people. Over 35,000 of us, contributing daily to pushing our business forward, challenging the status quo in outsourcing, delighting our clients’ customers – and forecasting the behaviours of those customers for tomorrow.

Each individual brings a different energy, passion, motivation. And their own unique set of skills and talents. Join us, and you’ll see how we value the diversity and potential you create, and that together we are WOW.

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Welcome to Webhelp SA Careers

Webhelp SA is an inbound Customer Service Call Centre with a specific focus on voice and digital services to a global client-base. We deliver services to a range of sectors, including telecommunications, retail, airline, logistics and legal services.

Webhelp is a service provider of choice and we have won various industry awards which include:

BPESA (Business Process Enabling South Africa): Innovation Award, Best Outsourced Contact Centre of the Year, Best Technical Innovation in the Western Cape.

CCMG (Contact Centre Management Group): National Trainer of the Year, National Contact Centre Manager of the of the Year, Best Contact Centre Operational Manager, Best Contact Centre Sales Professional, Best Contact Centre Support Professional in Workforce Planning.

The 2017 BPO & Contact Centre Industry Awards: Best Shared Services, Best Analyst, Best Contact Centre Customer Service Professional, Best Contact Centre Support Professional in Workforce Planning.

“Starting out as an Advisor has enabled me to be where I am today. I started by taking calls and I enjoyed interacting with customers and decided to make a career in the industry. The industry is so big and there are lots of opportunities to grow. Your behaviour, performance and willingness to learn will determine how you can develop your career with Webhelp. Most importantly, growth is not measured in the value of money but on knowledge and skills personally gained.”

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Webhelp has 35,000 employees based in 90 locations in over 25 countries, including 5 sites in South Africa

Ever since Webhelp SA’s inception in 2013 we have expanded our business extensively in South Africa. In just 3 years we have increased our staff compliment from 350 to almost 4,000, with offices in 5 locations.

We currently have 5 sites in the Western Cape and Gauteng which are all conveniently located close to various amenities like city centres, shopping malls, gyms and convenience stores. Our offices are vibrant, energetic and innovative in their design.

We want to ensure that Webhelp does not only offer you world class career opportunities, but that your work environment is conducive to your ongoing learning, growth and success.

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Working at Webhelp

At Webhelp SA we don’t employ people to merely have jobs, we believe and creating opportunities for our people to have successful careers.

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Challenging and varied roles

At Webhelp, you’ll have an important part to play in our continued success and growth. There’s no one, vital role. Every job is important. And each and every person is rewarded for their hard work. Our business is about great customer service. It’s what our clients trust us to provide and what we’ll rely on you to deliver. From customer service roles where you’ll communicate with customers across an ever-changing choice of channels, to those who keep our business running seamlessly from an IT, HR, Finance and administration perspective.

Business process and customer experience outsourcing

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News & Insights

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Technology Enabler
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner How we respond to the Covid-19 crisis to ensure the continuity of our business for the benefit of our people, our clients and their customers. We face an unprecedented time of stress and uncertainty. From individuals, to families, to companies, we have all been impacted by the effects of the virus. We recognize that the global landscape of...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Blog
Communications specialist, Rebecca Price, on emotion and customer behaviours

  In part 6 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” Guest writer, Brand and communications specialist, Rebecca Price, Partner, Frank, Bright and Abel talks about how brands can...

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Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Click here to download Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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