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New interaction channels

Webchat, webcall back, social networks, IoT, collaborative platforms, webRTC … the number of possible channels for interaction between customers and brands is growing, and it’s not always easy to master the specificities of each of these channels, to measure their true contribution to the various stages of the customer journey.
Through the Technology Enablement offer, Webhelp supports companies that need to identify the best practices to deploy while preparing for widespread adoption. Webhelp Technology Enablement relies on an open ecosystem of innovative partners and a test and learn approach that helps businesses build what will become tomorrow’s differentiating customer experience today.

 

From a specific business problem, or a new technological issue that you wish to address, our Technology Enablement team is able to advise you in setting up the most appropriate channels and technologies to meet your needs:

  • Speed ​​up and streamline complex sales processes over the phone with sales enablement solutions
  • Decrease the drop rate on your sales funnel without breaking a channel with the integration of WebRTC on your site
  • Strengthen your positioning on mobile commerce with Apple Business Chat
  • Integrate WhatsApp in your engagement strategy …

Our monitoring method allows us to be on the lookout for the latest innovations at all times, which we then prototype with our customers.

Contact the Webhelp

New interaction channels Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

News & Insights

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Solution Designer
Technology Enabler
Blog
Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer - Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights just how important it is for brands to create emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’, Helen Murray, Chief Customer Solutions Officer - Webhelp UK, India and South Africa, shares interesting...

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Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with customers. Survey findings plus...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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News
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles

Investment in Major Larbert Site Refurbishment also underway Helping to bring some festive cheer to the Falkirk region, Webhelp, one of the country’s leading customer experience providers, has announced an expansion of its award-winning Sky Mobile team by 90 service and 30 sales positions for a...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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