Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Artificial intelligence

Artificial intelligence is more and more involved in the daily lives of consumers and businesses: recommendation modules on e-commerce sites, voice assistants…

With continuous advances in algorithms, processors, and cloud development, artificial intelligence technologies, such as NLP (Natural Language Processing), are growing faster and are now available to businesses. Artificial intelligence is therefore a powerful lever for transforming customer experience.

Although the potential and the expectations for customer experience AI is high, we at Webhelp have a strong conviction: these technologies, however powerful they may be, they will always be at service of human beings, allowing us to focus on high value-added interactions. Therefore, we combine the use of advanced technologies with our strong business insights, to ensure the relevant use of AI at the service of customer experience.

 

 

Webhelp develops and implements innovative solutions for automating your customer interactions, allowing you to offer hybrid journeys to your customers:

  • End the IVR era of choice with dynamic voice IVR, providing voice recognition and routing technologies specific to each client, depending on the context, time and situation of the call.
  • Automate your low value-added interactions on your contact channels with our chatbots and voicebots
  • Optimize your multilingual staffing with our translation machine solutions allowing your customers to interact with your brand on any written channel regardless of their native language

We also regularly deploy AI projects for our own purposes, improving the quality and efficiency of our internal processes.

Contact the Webhelp

Artificial intelligence Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France

Résultat Index égalité FH 2020 pour Webhelp Conseil : 50/100 et pour WAS : 94/100
+33 (0)1 44 40 33 40

News & Insights

Service Provider
Solution Designer
Technology Enabler
Whitepaper
Content Moderation: Dating Applications

The urgency for change and transformation is increasing in the post COVID landscape, and content moderation and management services have never been more important! ​​ This new Whitepaper looks at some of the pain points in the Dating application sector, the typical industry reaction, and the way towards a more comprehensive and game changing solution. Ensuring that users are safe from...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Reimagining Service: Insurance spotlight

COVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the emerging implications for the insurance industry, which is currently inundated with enquires and claims across all area of cover? Half a million UK businesses...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Post Office Limited®

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook