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Artificial intelligence

Artificial intelligence is more and more involved in the daily lives of consumers and businesses: recommendation modules on e-commerce sites, voice assistants…

With continuous advances in algorithms, processors, and cloud development, artificial intelligence technologies, such as NLP (Natural Language Processing), are growing faster and are now available to businesses. Artificial intelligence is therefore a powerful lever for transforming customer experience.

Although the potential and the expectations for customer experience AI is high, we at Webhelp have a strong conviction: these technologies, however powerful they may be, they will always be at service of human beings, allowing us to focus on high value-added interactions. Therefore, we combine the use of advanced technologies with our strong business insights, to ensure the relevant use of AI at the service of customer experience.

 

 

Webhelp develops and implements innovative solutions for automating your customer interactions, allowing you to offer hybrid journeys to your customers:

  • End the IVR era of choice with dynamic voice IVR, providing voice recognition and routing technologies specific to each client, depending on the context, time and situation of the call.
  • Automate your low value-added interactions on your contact channels with our chatbots and voicebots
  • Optimize your multilingual staffing with our translation machine solutions allowing your customers to interact with your brand on any written channel regardless of their native language

We also regularly deploy AI projects for our own purposes, improving the quality and efficiency of our internal processes.

Contact the Webhelp

Artificial intelligence Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

News & Insights

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Blog
Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer - Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights just how important it is for brands to create emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’, Helen Murray, Chief Customer Solutions Officer - Webhelp UK, India and South Africa, shares interesting...

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Whitepaper
Emotion: Establishing emotional connections with customers: What brands need to know

The Webhelp Disruptor Series Part 3: Emotion: Establishing emotional connections with customers: What brands need to know Commissioned by leading customer experience provider Webhelp, the study looks at what brands need to know about emotional connections with customers. Survey findings plus...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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News
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles

Investment in Major Larbert Site Refurbishment also underway Helping to bring some festive cheer to the Falkirk region, Webhelp, one of the country’s leading customer experience providers, has announced an expansion of its award-winning Sky Mobile team by 90 service and 30 sales positions for a...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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