161 Rue de Courcelles
75017 Paris
France
Résultat Index égalité FH 2020 pour Webhelp Conseil : 50/100 et pour WAS : 94/100
Everywhere, Technology is shaking up and reinventing the way we live and work. Progress is fast, and customer experience is deeply impacted!
Every day, technology allows us to manage millions of customer interactions more efficiently. Supervised 24 hours a day, 7 days a week by our team of more than 500 engineers and technicians, the secured infrastructures and the flexible technological ecosystem that is deployed by the Webhelp group guarantees high levels of operational performance.
Our mission: design, develop and maintain efficient, secured solutions that are adapted to your customers and your processes.
Because innovation is a powerful lever for business competitiveness and differentiation, Webhelp helps push the boundaries of customer experience thanks to its technology accelerator, Technology Enablement. The team’s agile methods, made up of customer experience experts, is able to design technological solutions that will carve the customer journeys of tomorrow.
The key to success? Understand tomorrow’s technological trends, their impact on customer experience, and rely on cutting edge technologies, through an open ecosystem of partners to implement them to our customers.
The urgency for change and transformation is increasing in the post COVID landscape, and content moderation and management services have never been more important! This new Whitepaper looks at some of the pain points in the Dating application sector, the typical industry reaction, and the way towards a more comprehensive and game changing solution. Ensuring that users are safe from...
ReadNew research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...
ReadCOVID-19 has dramatically impacted millions of lives and fundamentally changed the direction of the global economy, but what are the emerging implications for the insurance industry, which is currently inundated with enquires and claims across all area of cover? Half a million UK businesses...
ReadParis, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...
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