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    • About Webhelp

    Technology

    Everywhere, Technology is shaking up and reinventing the way we live and work. Progress is fast, and customer experience is deeply impacted!

    Every day, technology allows us to manage millions of customer interactions more efficiently. Supervised 24 hours a day, 7 days a week by our team of more than 500 engineers and technicians, the secured infrastructures and the flexible technological ecosystem that is deployed by the Webhelp group guarantees high levels of operational performance.

    Our mission: design, develop and maintain efficient, secured solutions that are adapted to your customers and your processes.

    Because innovation is a powerful lever for business competitiveness and differentiation, Webhelp helps push the boundaries of customer experience thanks to its technology accelerator, Technology Enablement. The team’s agile methods, made up of customer experience experts, is able to design technological solutions that will carve the customer journeys of tomorrow.

    The key to success? Understand tomorrow’s technological trends, their impact on customer experience, and rely on cutting edge technologies, through an open ecosystem of partners to implement them to our customers.

    Omni-Channel
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    The Self-Augmented Agent
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    161 Rue de Courcelles
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    +33 (0)1 44 40 33 40
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    News & Insights

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    Blog
    How Model Office combats ‘fear of failure’ and boosts innovation

    Interview: Dave Rumble As a part of their strategic Partnership with Shop Direct, Webhelp UK launched a highly innovative approach to improving customer experience through a Customer Closeness Centre (CCC) powered by Gobeyond Partners. The CCC 'Model Office' provides a platform for the...

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    Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

    GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

    Case Studies
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    Whitepaper
    AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

    How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

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