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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Awards and Accreditations

We always work towards providing a quality service, which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations.

Here are the awards we’ve won…

2014: BPeSA  World Design Capital of the Year – Technology Innovation Award

2014: BPeSA  Best Outsourcer of the Year Award

2014: Contact Centre Management Group CCMG – Best Outsourcer Award

2015: Contact Centre Management Group CCMG  Best Contact Centre Trainer

2015: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2015: BPeSA  Best Technology Innovation (Internal

2016: Contact Centre Management Group CCMG  Best Contact Centre specialist (WFM)

2016: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2016: Contact Centre Management Group CCMG  Best Contact Centre Sales professional

2016: BPeSA  Best Project Manager

2017: BPeSA and CCMG Industry Awards Best Shared Services – Webhelp People Services

2017: BPeSA and CCMG Industry Awards Best Analyst

2017: BPeSA and CCMG Industry Awards Best Contact Centre Customer Service Professional

2017: BPeSA and CCMG Industry Awards Best Contact Centre Support Professional and Workforce Planning

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

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News & Insights

Webhelp Payment Services
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News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner How we respond to the Covid-19 crisis to ensure the continuity of our business for the benefit of our people, our clients and their customers. We face an unprecedented time of stress and uncertainty. From individuals, to families, to companies, we have all been impacted by the effects of the virus. We recognize that the global landscape of...

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Blog
How COVID-19 will create a revolution in flexible working

As the coronavirus (COVID-19) continues to have an unprecedented impact on business and society across the globe, David Turner, Webhelp Managing Director and CEO for the UK Group, looks at how this unexpected force will drive a revolution in homeworking, and why businesses who struggle to embrace...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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