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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Awards and Accreditations

We always work towards providing a quality service, which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations.

Here are the awards we’ve won…

2014: BPeSA  World Design Capital of the Year – Technology Innovation Award

2014: BPeSA  Best Outsourcer of the Year Award

2014: Contact Centre Management Group CCMG – Best Outsourcer Award

2015: Contact Centre Management Group CCMG  Best Contact Centre Trainer

2015: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2015: BPeSA  Best Technology Innovation (Internal

2016: Contact Centre Management Group CCMG  Best Contact Centre specialist (WFM)

2016: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2016: Contact Centre Management Group CCMG  Best Contact Centre Sales professional

2016: BPeSA  Best Project Manager

2017: BPeSA and CCMG Industry Awards Best Shared Services – Webhelp People Services

2017: BPeSA and CCMG Industry Awards Best Analyst

2017: BPeSA and CCMG Industry Awards Best Contact Centre Customer Service Professional

2017: BPeSA and CCMG Industry Awards Best Contact Centre Support Professional and Workforce Planning

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

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News & Insights

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Service Provider
Technology Enabler
Blog
Infographic: Spotlight on Gen Z behaviour & preferences

Much has been speculated about Gen Z, the new kids on the generational block. They are loosely categorised as people born between 1995 and 2010 — and are also known as post-millennials or Gen Net… What is true is that they are undoubtedly the first true digital natives. From their earliest experiences, they were exposed to the internet, social networks, mobile devices and wifi speeds far...

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News
Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a...

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News
Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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