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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

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Awards and Accreditations

We always work towards providing a quality service, which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations.

Here are the awards we’ve won…

2014: BPeSA  World Design Capital of the Year – Technology Innovation Award

2014: BPeSA  Best Outsourcer of the Year Award

2014: Contact Centre Management Group CCMG – Best Outsourcer Award

2015: Contact Centre Management Group CCMG  Best Contact Centre Trainer

2015: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2015: BPeSA  Best Technology Innovation (Internal

2016: Contact Centre Management Group CCMG  Best Contact Centre specialist (WFM)

2016: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2016: Contact Centre Management Group CCMG  Best Contact Centre Sales professional

2016: BPeSA  Best Project Manager

2017: BPeSA and CCMG Industry Awards Best Shared Services – Webhelp People Services

2017: BPeSA and CCMG Industry Awards Best Analyst

2017: BPeSA and CCMG Industry Awards Best Contact Centre Customer Service Professional

2017: BPeSA and CCMG Industry Awards Best Contact Centre Support Professional and Workforce Planning

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

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News & Insights

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2019: Thought’s on what’s in store

What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...

Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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