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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Awards and Accreditations

We always work towards providing a quality service, which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations.

Here are the awards we’ve won…

2014: BPeSA  World Design Capital of the Year – Technology Innovation Award

2014: BPeSA  Best Outsourcer of the Year Award

2014: Contact Centre Management Group CCMG – Best Outsourcer Award

2015: Contact Centre Management Group CCMG  Best Contact Centre Trainer

2015: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2015: BPeSA  Best Technology Innovation (Internal

2016: Contact Centre Management Group CCMG  Best Contact Centre specialist (WFM)

2016: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2016: Contact Centre Management Group CCMG  Best Contact Centre Sales professional

2016: BPeSA  Best Project Manager

2017: BPeSA and CCMG Industry Awards Best Shared Services – Webhelp People Services

2017: BPeSA and CCMG Industry Awards Best Analyst

2017: BPeSA and CCMG Industry Awards Best Contact Centre Customer Service Professional

2017: BPeSA and CCMG Industry Awards Best Contact Centre Support Professional and Workforce Planning

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

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News & Insights

Webhelp Payment Services
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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations need to adapt? And how can employers engage and support their colleagues to deliver on new customer...

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Blog
The importance of remaining human, in the switch to digital learning

The business challenge facing the Webhelp UK Operational Learning and Development (Ops L&D) team, at the onset of the COVID-19 pandemic was truly exceptional. Here, Declan Hogan Director of Operational L&D, UK region, reveals how they transformed their strategy while thinking human and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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