Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Awards and Accreditations

We always work towards providing a quality service, which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations.

Here are the awards we’ve won…

2014: BPeSA  World Design Capital of the Year – Technology Innovation Award

2014: BPeSA  Best Outsourcer of the Year Award

2014: Contact Centre Management Group CCMG – Best Outsourcer Award

2015: Contact Centre Management Group CCMG  Best Contact Centre Trainer

2015: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2015: BPeSA  Best Technology Innovation (Internal

2016: Contact Centre Management Group CCMG  Best Contact Centre specialist (WFM)

2016: Contact Centre Management Group CCMG  Best Contact Centre Operational Manager

2016: Contact Centre Management Group CCMG  Best Contact Centre Sales professional

2016: BPeSA  Best Project Manager

2017: BPeSA and CCMG Industry Awards Best Shared Services – Webhelp People Services

2017: BPeSA and CCMG Industry Awards Best Analyst

2017: BPeSA and CCMG Industry Awards Best Contact Centre Customer Service Professional

2017: BPeSA and CCMG Industry Awards Best Contact Centre Support Professional and Workforce Planning

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

We are not able to show you this content because of your cookies preferences. Please allow VIZDOR on the cookies preference manager to see this content.

BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

Get in touch

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook