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Our Leadership

Global Management Team

Olivier Duha
Co-Founder
Matthieu Bouin
Director of Strategy and New Lines of Business
Vincent Bernard
Chief Executive Officer Webhelp France
David Turner
Chief Executive Officer Webhelp UK
Ronald van Schijndel
Chief Executive Officer Webhelp Nederland
Thomas Berlemann
Chief Executive Officer Germany, Austria and Switzerland
Terje Andreassen
CEO Webhelp Nordic
Jean-Baptiste Decaix
Chief Delivery Officer
Vincent Tachet
Chief Technical and Infrastructure Officer
Bruno Vaffier
CHIEF FINANCIAL OFFICER
Sandrine Asseraf
Group General Secretary
Joseph Ayala
Corporate Development Director
Etienne Turion
CEO Webhelp Enterprise
Dominique Chatelin
Chief Executive Officer Webhelp Payment Services

Regional Leadership Team

Craig Gibson
Chief Commercial Officer - Webhelp UK, India & South Africa
Mark Reynolds
Financial Director
Karl Fourie
Managing Executive: Transitions and Infrastructure
Cathy Kalamaras
Managing Executive: People
Simon Garabette
Chief Operating Officer South Africa

News & Insights

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Black Friday and Cyber Monday: The Webhelp Experience

The media coverage of Black Friday and Cyber Monday (BFCM) has focused mainly on the customer experience and the corporate, but there has been far less coverage of the employee experience. We all know that it’s a really busy time for retailers, so how do the people working on the customer service frontline experience the BFCM weekend? We asked our own team at Webhelp. Over 800 people...

News
Top Performers Recognised At Webhelp South Africa’s Annual Star Awards

Webhelp recently hosted its fourth annual Star Awards event, held at the Bay Hotel in Cape Town. This event saw representatives from the company in South Africa and the UK come together with clients, industry partners BPeSA and CCMG as well as impact sourcing partners Harambee and Columba, to...

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Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
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