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Our Leadership

Global Management Team

Olivier Duha
Co-Founder
Roxane Divol
Group COO for Webhelp
Matthieu Bouin
Director of Strategy and New Lines of Business
Markus von Rhein
Co-Chief of Global Sales
Vincent Bernard
Chief Executive Officer Webhelp France
David Turner
Chief Executive Officer Webhelp UK
Ronald van Schijndel
Chief Executive Officer Webhelp Nederland
Helena Guardans i Cambó
Chairman Webhelp Spain
Terje Andreassen
CEO Webhelp Nordic
Jean-Baptiste Decaix
Chief Delivery Officer
Vincent Tachet
Chief Technical and Infrastructure Officer
Bruno Vaffier
CHIEF FINANCIAL OFFICER
Sandrine Asseraf
Group General Secretary
Joseph Ayala
Corporate Development Director

Regional Leadership Team

Craig Gibson
Chief Commercial Officer - Webhelp UK, India & South Africa
Mark Reynolds
Financial Director
Karl Fourie
Managing Executive: Transitions and Infrastructure
Cathy Kalamaras
Managing Executive: People
Melissa Naidoo-Claassen
Legal Director at Webhelp SA
Diana Costelha
Operations Director, Webhelp SA
Brandon Aitken
Chief Commercial Officer, Webhelp SA
Anusha Naidoo
Operations Director, Webhelp SA
Michael Deftereos
Operations Director, Webhelp SA
Andy Helm
Director Of Planning & Insight - Webhelp SA
Simon Garabette
Chief Operating Officer South Africa
Miriam Elliott
Director of Operational Excellence
Ryan Murphy
Global Performance Director, Wehelp SA

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The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and high profile data mining scandals hitting Facebook and Google, it’s hard not to assume that trust...

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Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

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Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

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AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

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