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Retail and E-commerce

Sectors

Diverse approaches. Consistent quality. The basic principles of good BPO services do not change depending on sector, but the challenges and solutions often do. Webhelp avoids taking a uniform approach – instead, our people focus on maintaining best practice and tailoring those processes and strategies to suit you. Regardless of your sector, Webhelp will align with […]

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Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands it is still not a […]

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Webhelp selected by Unilever to deliver European customer contact services

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

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