Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

About Webhelp Payment Services

Webhelp Payment Services – Key Facts and Figures

Originally named Fiduciaire de Distribution Internationale (FDI), we joined Webhelp in 2014

In 2015, Solvencia joined us and we became Webhelp Payment Services

We have over 30 years of experience in managing international financial transactions

Every year, we collect around 1,5 billion Euros on behalf of our clients

We provide a trusted and reliable service to over 300 customers worldwide


Webhelp Payment Services – Accreditations

Webhelp Payment Services is accredited to carry out a range of actions including international debt recovery for and on behalf of our clients .
Webhelp Payment Services is  authorised as a Payment Institution by the French Prudential Supervisory Authority (ACPR*). Thanks to our status of Payment Institution we are able to operate across the European Economic Area.
Webhelp Payment Services is also registered with ORIAS*, the unique register of intermediaries, as an insurance intermediary.

*N° Code Interbancaire (CIB) : 16518E – Insurance intermediary registration number ORIAS: 12 064 847


Webhelp Payment Services – Leadership

Dominique Chatelin
Chief Executive Officer Webhelp Payment Services
Emmanuelle Quay-Thevenon
Deputy Managing Director and CFO
Nicole Strebler
Vice President of FDI Logbox Operations and Managing Director of Webhelp Payment Services Benelux
Brigitte Vincent
Human Resources Director
Myriam Boidé
IT Director
Benoit Chabanon
Director of Customer Activities
Claudio Milani
Managing Director for Italy and Greece
Anke Glaser
Managing Director for Central Europe
Bertrand Mahon
Managing Director for Spain, Portugal, UK, Ireland and Nordic Region
Axel Mouquet
Deputy Managing Director & Chief Commercial Officer
Julien Ramel
Compliance & Internal Control Director


Customer Complaints

Webhelp Payment Services and its staff work tirelessly to ensure that it permanently provides you with the best quality service, advice and attention. However, despite our vigilance, dissatisfaction or difficulties can sometimes occur. In these circumstances, you can make your complaint in accordance with article L.133-45 (French Monetary and Financial Code), following a special procedure.

Download information about this procedure 

 


 

Adoption of the Organization Model of Legislative Decree 231/2001

The Model represents, in accordance with Art. 6, paragraph 1, lett. a) of the Decree, an act issued by the governing body of WEBHELP PAYMENT SERVICES ITALIA SRL and constitutes the company’s internal regulations which are binding on it.

WEBHELP PAYMENT SERVICES ITALIA SRL believes that the adoption of the Model constitutes, beyond the legal requirements, an additional valid instrument to raise awareness among directors, employees, colleagues and partners, and encourage them, in carrying out their own activities, to act in a lawful, upright and transparent manner in line with the ethical and social values which inspire the company in pursuing its own corporate object.

Download the document here

CONTACT THE WEBHELP

WEBHELP PAYMENT SERVICES TEAM

CONTACT US
Contact

Premium Plaza Building, 63-69 Dr. Iacob Felix Street, 1st District – 011033, Bucharest, Romania
+40 374 155 600

News & Insights

Service Provider
Solution Designer
Technology Enabler
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Safeguarding client loyalty and retention

  Everybody likes to be valued and appreciated and the success a company celebrates is also directly linked to its clients. In a B2B business model, clients are after all the reason we are in business. And when they feel valued, they not only become loyal but also use their experience to...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook