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Anne du Fraysseix

Anne du Fraysseix

Site Director

Anne has over 15 years of experience in the contact centre industry.

She began her career, while still a student, as an advisor and quickly climbed the ladder to Supervisor and Head of Operations. She joined Webhelp in 2005, where she has held multiple positions within the Telecom Business Unit, such as Account Director and Deputy Director. Pushed by the opportunity to embrace a new challenge, she decided to accompany Webhelp in its international development and became Lisbon’s Site Director in early 2017, leading over 600 employees, from multilingual and multi-cultural backgrounds and clients from different sectors: Travel & Tourism, Telecom & Logistics and Consumer Goods.

Anne holds a degree from IUP Paris XIII, in France.

News & Insights

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News
Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series - where she outlined what the initiative means to her, how to make the North an attractive place to work and build a business, and the importance of investment to ensure all regions can contribute to the UK's Covid-19 recovery. The Northern Powerhouse has the goal of boosting...

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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Case Studies
Flexible customer service in fashion

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