- Customer Experience and Contact Centre Services
- Webhelp Payment Services
Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint.
GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding. The company is experiencing rapid growth as demand for compliant digital and mobile solutions for customer on-boarding and identification increases in parallel with strengthening regulatory requirements which are being enforced to protect consumers upon subscription to a company or service.
By 2020, European banks will be spending more than one billion euros annually on their KYC management according to the strategy consulting firm Roland Berger. This acquisition further strengthens Webhelp’s ability to service regulated clients and solidifies its regtech BPO offering by creating Webhelp KYC Services (WKS).
Sandrine Asseraf, General Counsel and member of the Executive Committee of Webhelp, said: “Webhelp is very excited about the acquisition of GreenPoint. There are a number of business, operational and technical synergies between our companies. By working together Webhelp will be able to offer enhanced solutions and improve the function of digitising KYC and the on-boarding processes of our clients. The creation of WKS completes Webhelp’s ambition to develop more holistic regtech BPO solutions to suit the environment of increased regulation and digitisation in which we are now operating.”
GreenPoint processes several million documents per year and supports a number of key players in a range of regulated sectors, including: Mangopay (Fintech), Plutus (Blockchain Tap & Pay), Bourse Direct (Online Trading), Unilend (Crowdlending), Verlingue (Insurance), Century21 (Real Estate) and Winamax (Online Games and Betting).
The founders of GreenPoint, Benoît Dumortier and Hervé de Kermadec, will lead the development and day to day management of the newly formed Webhelp KYC Services (WKS), which will continue to be located at GreenPoint’s office in Issy-Les-Moulineaux, France.
Hervé de Kermadec and Benoît Dumortier, commented: “We are very happy to join Webhelp. The international presence and the expertise of the group will allow us to accelerate our development with key accounts by taking advantage of our technological advancement and the striking power of Webhelp. Bringing together our know-how will also strengthen our capabilities of innovation in on-boarding solutions both online and via video which are always more agile, international and client experience oriented.”
Since 2014, Webhelp’s acquisition strategy has been to grow the business both geographically and by sector expertise. GreenPoint follows the recent opening of a new location in Riga, Latvia and acquisition of Dutch voice and speech technology business, Telecats. In 2016, Webhelp acquired social media monitoring and strategy business Netino, and digital and mobile customer experience experts, MyStudioFactory.
This growth demonstrates Webhelp’s commitment to becoming the first choice BPO partner across all areas of customer experience.
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