- Customer Experience and Contact Centre Services
- Webhelp Payment Services
The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom – made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online gaming.
This acquisition reflects the Webhelp group’s strategy to strengthen its technological services to support its clients in the implementation of their digital transformation by offering them tailor-made solutions combining customer relationship management, artificial intelligence and automation.
This transaction will increase expertise and growth drivers for both companies. For Webhelp and its consulting subsidiary GoBeyond, PitechPlus increases its methodological know-how on application development and management (agile method, sprints development) as well as strengthening capability with 250 experts in software development and integration. Its ability to act as a certified integrator of Robotic Process Automation solutions represents a key differentiator in a market where AI and automation are growing in importance. This unique combination of expertise complements Webhelp’s existing capabilities to design and develop technology services in areas such as voice and data analytics or mobile apps development. For PitechPlus, Webhelp provides strong commercial synergies (more than 500 customers now trust Webhelp to manage and optimize their customer relationship), access to new markets and the opportunity to integrate artificial intelligence and machine learning features into its custom software solutions.
Vincent Tachet, Chief Information Officer of the Group, sees in this acquisition: “a major step in our ability to offer innovative custom-made technology solutions in key areas such as Robotic Process Automation or end-to-end digitalisation of sales processes.”
According to Yan Noblot, CTO of the Webhelp Group, “The acquisition of PitechPlus will enable us to better meet the growing needs of our customers, by having a scaled innovative and competitive structure, expert in agile development methodologies”.
Bogdan Herea, CEO of PitechPlus, believes that “Joining a global entrepreneurial team like Webhelp that is sharing the same culture and values, is a fantastic opportunity for PitechPlus. This puts us in an ideal situation to take a step forward in our growth by bringing our expertise, methods and talented employees to Webhelp’s client portfolio”.
PitechPlus’ management does not change: Bogdan Herea, founder, will continue leading the company headquartered in Cluj Napoca (Romania).
Founded in 2006, PitechPlus offers integrated software solutions and digital transformation consulting for 36 customers across 8 countries. With over 270 employees in the offices from Cluj-Napoca and Targu Mures in Romania and customers in France, Switzerland, Germany, UK, the US and Benelux, PitechPlus ensures global presence to help grow customers’ businesses.
As a full lifecycle software development company, PitechPlus offers a wide range of software development solutions, as well as application management services and intelligent automation for our clients. Over the past 13 years of activity, PitechPlus has worked on more than one thousand software development projects with clients across a wide range of industries, including mobility, automotive, retail, entertainment, governmental, hospitality, HR and education.
With a track record of continuous growth, PitechPlus is aiming to achieve a turnover of € 11 million in 2019 at 20% growth YoY, keeping the same profitability as per 2018.
More information can be found at www.pitechplus.com
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