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International b2b e-commerce: mistakes to avoid

Increasing numbers of B2B businesses both large and small are setting their sights on trading internationally through an e-commerce platform. To give yourself the best chance of making a decent fist of it, Axel Mouquet, Development Director of Webhelp Payment Services, proffers his advice and explains which mistakes to avoid. At Webhelp Payment Services, we […]

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Tips to optimise your business’ cash flow

Priscilla Jokhoo, Business Services Director at the Fédération Française du Prêt à Porter Féminin, who has organised the Paris Traffic fashion trade fair for the last three years, began by saying, “Fashion seasonality leads to very long cycles: between the time you create a garment and the time it brings you your first euro – […]

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Anke Glaser

Anke has been with the company since she joined as Managing Director of Germany and Austria in 2003. In 2007 she took charge of the Central Europe Region, covering Germany, Austria, Czech Republic, Hungary, Poland, Slovakia, Slovenia, and Switzerland. Anke has worked in various countries and speaks five languages, and holds Far East diplomas as well as a Master’s degree in Political Sciences and Economics.

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The Self-Augmented Agent

Allo Media, inventor of the voice cookie, and Webhelp have teamed up around a common vision: to create an artificial intelligence by and for agents to allow our agents to focus on the essential, emotional intelligence in customer relations.    What is the Self-Augmented Agent? A solution that analyses voice conversations using artificial intelligence, which […]

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