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Technology Enablement

Webhelp’s position as a BPO technology enabler stems from one key goal: to give our clients exactly what they need. Technology enablement is part of our Solution Design proposition, but it also sits alone as a key driver of success across the board.

BPO Technology Enablement

Services_Consulting_TechnologyEnabler

Leading Technologies and Infrastructures

Leading technology doesn’t always have to be new technology – sometimes it’s the tools that your business has used for years. If large-scale change doesn’t align with your business goals, then we can help you make the most of the solutions you have.

If you want to transform how you are using technology to serve your customers, we have off-the-shelf solutions ready and waiting. Years of expertise in the technology, solution design and customer experience areas have led to the creation of a range of tools and solutions that can be tailored specifically to you.

Part of our role as a technology consulting partner centres on integrating solutions with you. If you want to implement full-scale change, technology enablement can be part of that. On the other hand, if you need your technology solutions to work with current processes, we can ensure that they do – and that the transition is seamless.

Client-driven IT and Security Solutions

Webhelp’s role as a technology enabler works as part of a wider BPO initiative, where our solutions are designed to fit into your overall design for people, processes and technology. All of our solutions are highly scalable and tailored to your business goals and customer experience needs. We place a high value on availability, scalability, redundancy and continuity.

Integrity and confidentiality are a high priority for us, as they are for our clients and your customers. We maintain ongoing dialogue and consultation with your in-house team to ensure everything exceeds your industry security standards.

Global and Local IT Expertise

As a company that extends across the world, Webhelp considers both global and local expertise crucial to technology enablement. We invest in local expertise across all of our offices and experience hubs, making the best possible use of local knowledge.

On a global level, Webhelp prioritises software development and networking that enables seamless communication. Our best talents work together on the latest innovations, bringing insights from several countries to each project. The results can benefit global organisations, but they also play a valuable role in the success of smaller companies – particularly those with a diverse, if diminutive, client base.

Investment in Future Technology

While recognising the importance of your existing solutions, Webhelp’s role as a solution designer necessitates a strong investment in the future – particularly in pioneering technology.

Part of our role is integration. Another part is solution finding – identifying the best new tools on the market and using them to engineer the ideal customer experience. As an early innovator in areas like CRM strategies, live chat, social media sales and demand optimisation, Webhelp is ideally positioned to implement the right new technology for your business needs, with an ongoing view to integration, development and seamless change.

To learn more about Webhelp’s role as a technology enabler, or how it links to our work in solution design, get in contact with our regional expert.

Contact the Webhelp

Technology Enablement Team

Contact us
Contact

Warschau

Webhelp Poland Sp. z o. o.
ul. Taneczna 30
02-829 Warszawa
Poland
+48 (22) 345 55 55

News & Insights

Service Provider
Solution Designer
Technology Enabler
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online...

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News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

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Blog
Safeguarding client loyalty and retention

  Everybody likes to be valued and appreciated and the success a company celebrates is also directly linked to its clients. In a B2B business model, clients are after all the reason we are in business. And when they feel valued, they not only become loyal but also use their experience to...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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