- Customer Experience and Contact Centre Services
Solution design from Webhelp is conducted in full alignment with your company’s long- and short-term business goals, whether the aim is improvement of day-to-day services or a full-scale company transformation. Our team of Subject Matter Experts work across a range of specialties, including data and analytics and customer experience, to design optimal business process solutions.
The key lies in utilising three elements: a deep understanding of the vertical in which you operate, a wide range of business process outsourcing (BPO) solutions and significant investment in R&D. As in every area of consulting and service provision, we work with you as a strategic partner.
As a partner, we tailor our solutions to factor in your financial model. Webhelp works with clients to create gain-share partnerships. By doing this, we can empower you to take on a transformative role. For one client, we enabled considerable financial gain for them by basing profit sharing and a bonus on the success of our drive to reduce demand and increase productivity. This enabled them to take greater risks, but ultimately enjoy better rewards.
Our technology enablement capability presents solutions to challenges as part of its function, but it is by no means the central focus of our solution design proposition. The two areas intersect frequently, but ultimately stand alone as equally important elements of the Webhelp offering.
This focuses on addressing the problems that you are facing in your business, or implementing changes that, while not entirely transformational, will substantially advance your business goals.
Reactive solution design can effectively be scaled to meet your needs, and is typically offered alongside our role as a BPO service provider. As part of a steady-state operation, we will work with you to deliver continuous improvement by identifying the areas that are ripe for development.
Even if the need for change is coming about as a result of shifts in the market or your business model, there are always opportunities for advancement. Using analysis and R&D, we focus intensively on the customer experience and how it can be updated and improved. As part of this, we improve performance across the board in your business, while promoting cost saving and increased revenue generation.
To learn more about what we do for companies that don’t want to make a complete change, but do recognise the need to evolve, contact our regional expert today.
A complete programme of transformation requires intelligent solution design alongside adept and advanced service provision. For a campaign of proactive solution design, we start out by examining data, using advanced analytics, to identify key improvement areas.
Using methodologies like the Discovery Lab and Voice of the Customer, we are able to design optimal methods for transforming your customer management. Demand optimisation can be a key area of focus.
Once we have designed the solution that works best for you, our teams will support and steer the process with dedicated transformation resources. As strategic partners, we demonstrate our level of faith in your success by sharing your risk and rewards. Performance-based payment structures, put in place alongside investment from us, ensure that our success depends on our skill as much as yours does.
Complete transformation means revolutionising the crucial elements of your business by improving performance and increasing financial gain. With a dedication to improving and adapting people, processes and technology, we can create a solution that meets and exceeds your business goals.
For more information on proactive solution design, contact our regional expert today.
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