- Customer Experience and Contact Centre Services
President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp.
Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries.
Olivier Duha, co-founder of Webhelp, said: “Outsourcing in Madagascar is flourishing and I would like to take this opportunity to thank the President for his vision in supporting the development of this industry.
“Webhelp has been very pleased with the quality of the people we have found in Madagascar and the favourable business climate here means we are happy to commit to our future here, with this move to a new site.”
Webhelp was founded in Paris in 2000 by two young entrepreneurs, Olivier Duha and Frederic Jousset, who had the vision to harness new technology to drive excellence in customer experience.
Since that time the business has grown to encompass more than 35,000 people, working in more than 90 sites across 25 countries.
Ten acquisitions in the past two years, means the growth of the business shows no sign of slowing down.
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