- Customer Experience and Contact Centre Services
Artificial intelligence is more and more involved in the daily lives of consumers and businesses: recommendation modules on e-commerce sites, voice assistants…
With continuous advances in algorithms, processors, and cloud development, artificial intelligence technologies, such as NLP (Natural Language Processing), are growing faster and are now available to businesses. Artificial intelligence is therefore a powerful lever for transforming customer experience.
Although the potential and the expectations for customer experience AI is high, we at Webhelp have a strong conviction: these technologies, however powerful they may be, they will always be at service of human beings, allowing us to focus on high value-added interactions. Therefore, we combine the use of advanced technologies with our strong business insights, to ensure the relevant use of AI at the service of customer experience.
Webhelp develops and implements innovative solutions for automating your customer interactions, allowing you to offer hybrid journeys to your customers:
We also regularly deploy AI projects for our own purposes, improving the quality and efficiency of our internal processes.
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