Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp Group plans €100m acquisition drive

News
12th September 2013

Webhelp Group, one of Europe’s largest providers of customer experience services, has outlined plans to consolidate the market with a programme of strategic acquisitions. 

The Group, which opened new UK headquarters in London earlier this year, said it planned to invest up to €100m over the next two years to build further scale and specialisms, with a primary focus on the UK market. The group’s strategic goal is to become the number three within its sector in Europe by 2015.

The announcement follows a successful €275m refinancing of the Group’s funding facilities, led by its private equity backers Charterhouse Capital Partners.

Earlier this year, the Group signalled its intent to consolidate the fragmented customer experience market with the acquisition of Webhelp UK, one of the UK’s largest operators, from India’s Hero Group.

Webhelp manages customer relationships across traditional voice and email channels as well as fast-growing areas of social media and webchat. Its customers include some of Europe’s leading brands, such as Virgin Mobile and Boursorama Banque.

It was established in France in 2000 by co-Chairmen Frédéric Jousset and Olivier Duha. In 2011, Charterhouse backed the €340m acquisition from its previous owners, French private equity group Astorg Partners.

Today, the Group generates revenues of approximately €400m and operates a total of 35 centres in seven countries. It employs some 17,000 people.

Its UK division, where it employs 6,000 people across 10 sites and works for brands such as Sky and Vodafone, recently reported revenue growth of 36 per cent in the 12 months to 31 March 2013 to £111m.

Frédéric Jousset, Webhelp Group founder and co-chairman, said: “The way in which consumers want to engage with the brands they buy is changing at an alarming rate, driven by new technology, new lifestyles and new expectations. The battle for brand loyalty is won or lost on the quality of a customer’s experience across every channel, not just a call centre or email.”

He added: “Having developed an integrated customer experience offering for our clients, we see tremendous opportunity to build real international scale to support new and existing clients internationally, with a mixture of onshore and offshore locations.

“The Group’s refinancing gives us the capital structure and funding facilities to accelerate that strategy through a highly targeted acquisition programme.”  


admin
Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
News
[Press release] CEO announcement

Fast-growing European customer service leader Webhelp Nordic announces Victor Sundén as Chief Commercial Officer and dep. CEO. Webhelp Nordic announced today that Victor Sundén will be appointed as the company’s new Chief Commercial Officer and deputy Chief Executive Officer, effective February 10th. At the same time, Terje Andreassen, CEO since 2011 will continue as Chief Executive...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Digital assistants: more than just a home bot

Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at home or at work more convenient: digital assistants. Voice activated devices quickly became the new must-have piece of intelligent furnishing in many households. Digital...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp celebrated their new office in Frösön, Östersund

Celebrating a milestone for Webhelp in the Östersund region ÖSTERSUND 2019.10.10 During the last months, Webhelp has successfully ramped up an operation in Diös’ premises at Fritzhemsgatan 1A, Östersund. The recruitment process is well underway and Webhelp is aiming for 150 people to be...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #10 Influencer Marketing – May 2019

We are happy to present the 10th edition of The HUB magazine! Our latest issue entails numerous and interesting topics for you such as influencer marketing and how it is rapidly becoming a mainstream way for brands to reach their target audience.Learn how companies are implementing this marketing...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook