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Artificial intelligence

Artificial intelligence is more and more involved in the daily lives of consumers and businesses: recommendation modules on e-commerce sites, voice assistants…

With continuous advances in algorithms, processors, and cloud development, artificial intelligence technologies, such as NLP (Natural Language Processing), are growing faster and are now available to businesses. Artificial intelligence is therefore a powerful lever for transforming customer experience.

Although the potential and the expectations for customer experience AI is high, we at Webhelp have a strong conviction: these technologies, however powerful they may be, they will always be at service of human beings, allowing us to focus on high value-added interactions. Therefore, we combine the use of advanced technologies with our strong business insights, to ensure the relevant use of AI at the service of customer experience.

 

 

Webhelp develops and implements innovative solutions for automating your customer interactions, allowing you to offer hybrid journeys to your customers:

  • End the IVR era of choice with dynamic voice IVR, providing voice recognition and routing technologies specific to each client, depending on the context, time and situation of the call.
  • Automate your low value-added interactions on your contact channels with our chatbots and voicebots
  • Optimize your multilingual staffing with our translation machine solutions allowing your customers to interact with your brand on any written channel regardless of their native language

We also regularly deploy AI projects for our own purposes, improving the quality and efficiency of our internal processes.

Contact the Webhelp

Artificial intelligence Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

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