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Webhelp Enterprise

Webhelp Enterprise – About Us

Multilingual support and solutions for multi-geographic growth.

Overview

Webhelp Enterprise is a leading provider of multilingual technical support and customer services to the consumer electronics and connectivity industry.

Headquartered in the Netherlands, we manage customer contact processes for clients across Europe, supporting 20+ languages from our language hubs in the Netherlands and France.

Our services are provided through a range of tailored solutions, including CRM support, logistics support, bespoke software and multi-channel customer communication.

Key Facts and Figures

Xtrasource started out in 1996 as the result of a universal remote control. The remote, while excellent and cost-effective, required a little more work than most on the part of the consumer. This service was a success – so much so that the company founders were inspired to extend the service to other brands. As a result, the Enschede contact centre was created.

The Enschede contact hub was well-equipped and made use of automated processes that enabled faster, better service than its competitors. Offering an excellent support service allowed Xtrasource and its clients to expand their market share.

In 2004 Xtrasource was acquired by Sento Europe, a leading customer service corporation hoping to strengthen its technical support portfolio. Four years after that, Sento was acquired by R Systems International, a multinational software and IT firm looking to diversify its business to business services.

In 2014, R Systems Europe was acquired, as a separate entity to R Systems International, by Webhelp and renamed Xtrasource. This acquisition helped Webhelp to expand and diversify their consumer technology offerings. Now a division of Webhelp Netherlands, the company continues its unwavering progression towards the peak of technical support in a multilingual setting. In 2020, the name of Xtrasource Europe was changed to Webhelp Enterprise, as part of the integration with the Webhelp group.


Webhelp Enterprise Certifications

Webhelp Enterprise is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner How we respond to the Covid-19 crisis to ensure the continuity of our business for the benefit of our people, our clients and their customers. We face an unprecedented time of stress and uncertainty. From individuals, to families, to companies, we have all been impacted by the effects of the virus. We recognize that the global landscape of...

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Blog
How COVID-19 will create a revolution in flexible working

Preface 01/04/20 Since the time of writing this, just a few weeks ago, the world has changed dramatically, with entire countries entering strict lockdown periods and large regions operating under shelter in place instructions. My thoughts below on the importance of flexibility and looking after...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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