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Webhelp Enterprise

Webhelp Enterprise – About Us

Multilingual support and solutions for multi-geographic growth.

Overview

Webhelp Enterprise is a leading provider of multilingual technical support and customer services to the consumer electronics and connectivity industry.

Headquartered in the Netherlands, we manage customer contact processes for clients across Europe, supporting 20+ languages from our language hubs in the Netherlands and France.

Our services are provided through a range of tailored solutions, including CRM support, logistics support, bespoke software and multi-channel customer communication.

Key Facts and Figures

Xtrasource started out in 1996 as the result of a universal remote control. The remote, while excellent and cost-effective, required a little more work than most on the part of the consumer. This service was a success – so much so that the company founders were inspired to extend the service to other brands. As a result, the Enschede contact centre was created.

The Enschede contact hub was well-equipped and made use of automated processes that enabled faster, better service than its competitors. Offering an excellent support service allowed Xtrasource and its clients to expand their market share.

In 2004 Xtrasource was acquired by Sento Europe, a leading customer service corporation hoping to strengthen its technical support portfolio. Four years after that, Sento was acquired by R Systems International, a multinational software and IT firm looking to diversify its business to business services.

In 2014, R Systems Europe was acquired, as a separate entity to R Systems International, by Webhelp and renamed Xtrasource. This acquisition helped Webhelp to expand and diversify their consumer technology offerings. Now a division of Webhelp Netherlands, the company continues its unwavering progression towards the peak of technical support in a multilingual setting. In 2020, the name of Xtrasource Europe was changed to Webhelp Enterprise, as part of the integration with the Webhelp group.


Webhelp Enterprise Certifications

Webhelp Enterprise is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
News
Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series - where she outlined what the initiative means to her, how to make the North an attractive place to work and build a business, and the importance of investment to ensure all regions can contribute to the UK's Covid-19 recovery. The Northern Powerhouse has the goal of boosting...

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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Case Studies
Flexible customer service in fashion

...

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