Tobias is known as a visionary in the field of contact center management. He is responsible for business intelligence within Webhelp Netherlands and has formerly held similar positions in ClientLogic / Sitel. Tobias has supported the largest companies in the Netherlands in complex transition processes in the customer experience sector. With his experience in continuous improvement , business intelligence and process excellence , he has developed a competitive management model for Webhelp known as the Webhelp Advantage.
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