- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Webhelp Enterprise
As of February 2019, Webhelp will carry out all public information announcements of the Public and Communication Service (Dienst Publiek en Communicatie – DPC). Through a tender, DPC has consciously chosen an innovative partner with extensive experience in service provision for the national government.
On behalf of all departments and executive agencies of the central government, DPC is responsible for first-line contacts with the public and professionals. As the contract with the current supplier expires at the beginning of 2019, DPC has looked for a partner through a European Tender, who will further professionalize the provision of information to the public in the coming years. After an intensive process, Webhelp emerged as a clear winner. From the 1st of February 2019 Webhelp will carry out public information announcements for DPC by telephone, e-mail, Twitter and WhatsApp.
Partner in public information
Erik den Hoedt, Director of Public Service and Communication: “We were looking for a partner who would put the interests of the citizen first at all times. People must be able to reach us easily at the times and through the channels of their own preference. In doing so, however, we must never lose sight of the importance of the quality of the information provided in terms of content. Even at a time when we are facing a tight and changing labor market, Webhelp has given us the confidence to understand this context very well. We are convinced that we have found a professional and innovative partner in Webhelp, who will help us to further professionalize our public information with innovative solutions with maintaining a strong focus on quality, transparency and reliability.”
Focusing on the citizen
Ronald van Schijndel, CEO Webhelp Nederland: “Since 2012, we have brought our services to the government together in the 1Government team. We work for Logius, ConsuWijzer and CIBG. This team experiences tells us that all of us as citizens like to decide ourselves how and when to contact the central government. By working with innovative systems and well-trained advisers, we are able to speak to the public through relevant channels and in the future to respond quickly and intelligently to the latest developments. Furthermore, with this partnership, DPC has the opportunity to benefit from the specific expertise and experience of our subsidiary Telecats in the field of voice technology. A fully automated quality process facilitates us to give even more attention to coaching and guidance for the advisers. In this way, we guarantee the high quality service on which DPC relies.”
Photo from left to right: Ronald van Schijndel (CEO Webhelp Nederland) and Erik den Hoedt (Director of Public Service and Communication)
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