Choose a country

United KingdomEnglish
South AfricaEnglish

DPC partners with Webhelp for the governments’ public advice and information

8th August 2018

As of February 2019, Webhelp will carry out all public information announcements of the Public and Communication Service (Dienst Publiek en Communicatie – DPC). Through a tender, DPC has consciously chosen an innovative partner with extensive experience in service provision for the national government.

On behalf of all departments and executive agencies of the central government, DPC is responsible for first-line contacts with the public and professionals. As the contract with the current supplier expires at the beginning of 2019, DPC has looked for a partner through a European Tender, who will further professionalize the provision of information to the public in the coming years. After an intensive process, Webhelp emerged as a clear winner. From the 1st of February 2019 Webhelp will carry out public information announcements for DPC by telephone, e-mail, Twitter and WhatsApp.

Partner in public information
Erik den Hoedt, Director of Public Service and Communication: 
“We were looking for a partner who would put the interests of the citizen first at all times. People must be able to reach us easily at the times and through the channels of their own preference. In doing so, however, we must never lose sight of the importance of the quality of the information provided in terms of content. Even at a time when we are facing a tight and changing labor market, Webhelp has given us the confidence to understand this context very well. We are convinced that we have found a professional and innovative partner in Webhelp, who will help us to further professionalize our public information with innovative solutions with maintaining a strong focus on quality, transparency and reliability.”

Focusing on the citizen
Ronald van Schijndel, CEO Webhelp Nederland: 
“Since 2012, we have brought our services to the government together in the 1Government team. We work for Logius, ConsuWijzer and CIBG. This team experiences tells us that all of us as citizens like to decide ourselves how and when to contact the central government. By working with innovative systems and well-trained advisers, we are able to speak to the public through relevant channels and in the future to respond quickly and intelligently to the latest developments. Furthermore, with this partnership, DPC has the opportunity to benefit from the specific expertise and experience of our subsidiary Telecats in the field of voice technology. A fully automated quality process facilitates us to give even more attention to coaching and guidance for the advisers. In this way, we guarantee the high quality service on which DPC relies.”

Photo from left to right: Ronald van Schijndel (CEO Webhelp Nederland) and Erik den Hoedt (Director of Public Service and Communication)

Article by: Webhelp

News & Insights

Service Provider
Solution Designer
Technology Enabler
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Safeguarding client loyalty and retention

  Everybody likes to be valued and appreciated and the success a company celebrates is also directly linked to its clients. In a B2B business model, clients are after all the reason we are in business. And when they feel valued, they not only become loyal but also use their experience to...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!


Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and conditions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies: