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Technology Enabler

Webhelp Named as Key Partner for Global Food Sales Initiative Gourming

Webhelp has been selected as the financial transaction and customer experience partner for the new Gourming initiative, it was announced at the initiative’s launch in Paris. Gourming, a name derived from Gourmet and Sourcing, is a B2B marketplace to allow small and medium artisan French food manufacturers and producers easier access to international markets to […]

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KYC: Compliance and improvement of customer experience

KYC or Know your customer is the name given to the process of verifying the identity of a company’s customers. The term is also commonly used to refer to banking regulations and the specific identification rules it imposes. However, the need to identify customers is increasingly important, ranging from banking to insurance, car rental companies […]

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Roy Zaal shortlisted for the Young Sales Professional of the Year Award

Business Consultant Roy Zaal has been named as a finalist in the category Young Sales Professional in this year’s SMA (Sales Management Association) Awards. The SMA Awards encompass three categories: Young Sales Professional, Senior Sales Professional and Commercial Director of the Year. Members of the SMA nominated sales talents last year. The key criteria are: […]

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Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s largest online retailers, says Black Friday 2017 could be bigger than last year. Love it or hate it Black Friday has become a fixture on the UK retail scene in recent years and the survey data collected by Webhelp […]

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Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as […]

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