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Webhelp signs partnership with Recast.AI to develop Chatbot and artificial intelligence Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities. The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive […]

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Future of Sales: how Webhelp develops new e-commerce approaches

For the last few months, an experimental project has been in progress at Webhelp. It aims to co-invent new ways to sell on the web, taking advantage of all cross-channel opportunities. “Some websites need human contact to sell their services: a high medium basket, complex product. These players, small or medium, have a strong experimentation […]

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Transformation is necessary to survive

Webhelp is a fast growing company. The French company is rapidly expanding its expertise and footprint. The Business Process Outsourcer recently acquired the French social media agency Netino and further acquisitions are expected in the Netherlands in 2017. Thomas Blankvoort, Director of Business Development & MarCom at Webhelp Netherlands and General Manager of subsidiary Xtrasource talks […]

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Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding.  The company is experiencing rapid growth as demand for compliant digital and mobile solutions for  […]

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Webhelp expands social expertise with acquisition of leading social content moderation firm Netino

Leading global customer experience company, Webhelp, has announced the acquisition of top social content moderation company, Netino. Headquartered in Paris, France, Netino specialises in monitoring social conversations and ensuring appropriate responses on a round the clock basis. With operators situated across the globe and speaking more than 10 different languages, Netino can offer clients the choice […]

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