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Growth Continues with Launch of Webhelp Nordic

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic. Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, […]

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How to retain the best employees in a tight job market

The challenge for banks and insurers is to scale up easily while still retaining sufficient expertise in their workforces. It is becoming increasingly difficult for banks and insurers to recruit good customer advisors. In an increasingly limited labour market, employees with even basic customer contact experience are scarce. At the same time, the work is […]

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Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy and implementation firm, MyStudioFactory. MyStudioFactory is a market leader in designing and implementing mobile user experience solutions and app development and will ensure Webhelp can offer a seamless digital customer experience solution to its clients. The […]

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Future of Sales: how Webhelp develops new e-commerce approaches

For the last few months, an experimental project has been in progress at Webhelp. It aims to co-invent new ways to sell on the web, taking advantage of all cross-channel opportunities. “Some websites need human contact to sell their services: a high medium basket, complex product. These players, small or medium, have a strong experimentation […]

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Webhelp signs partnership with Recast.AI to develop Chatbot and artificial intelligence Offering

Leading global business process and customer experience outsourcer Webhelp, has announced a new partnership with Recast.AI that will allow the customer experience outsourcer to develop its ChatBot and artificial intelligence capabilities. The partnership will bring together two leaders in their respective fields to ensure the power of artificial intelligence is harnessed and exploited to drive […]

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