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Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as […]

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How conversational automation transforms the customer experience

In an increasingly digital world, consumers expect to be able to contact companies anytime, anywhere. Chat, messenger and whatsapp (and possibly also voice-driven digital platforms in the future?) are becoming an important part of the daily routine. And although the human aspect will remain indispensable in customer experience, the idea of ​​’chatting with a robot’ […]

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Recognition for Dutch colleagues at Webhelp’s annual Star Awards

Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards on January 27th. Prizes were awarded to employees who have made a big difference for Webhelp. The management issued 13 awards. Erwin Mekking, HR and Services Director: “The Star Awards are an excellent opportunity to reflect on what is important […]

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Winning the talent battle

Welcome to a world where attracting and retaining good employees has become just as important and just as difficult in the customer contact industry as recruiting new customers. In this context, it is time for new sources of inspiration. What can HR learn from data analytics? In an interactive session at our Fit for the […]

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Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

Webhelp, global provider of business process outsourcing services (BPO), has announced the acquisition of O|con Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March 2017, subject to authorisation from the relevant authorities. This acquisition […]

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