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Business process and customer experience outsourcing

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Webhelp “Think Human”

The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

  • Case study

    [Fashion] Fifty Jeans - Launch your brand without cashflow problems!

    Find out more
  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

    Find out more
  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

    Find out more

Our clients

Home
Home
As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both inbound and outbound sales.
Home
Home
We offer customer contact services for this internet and telephone provider, across webchat, dynamic web forms and voice channels.
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We provide customer support with purchases and aftersales for this telco, working across social media and online channels including email and webchat. Webhelp also handles their retentions and service calls, providing 24/7 contact. In addition to customer support we offer online moderation for KPN, and our Insight team provides interaction monitoring for the sales and service departments.
Home
Using our multi-client advisor team model, we offer retention and service call handling to this utilities company via managed insourcing. We also provide administrative services.
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Business process and customer experience outsourcing

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News & Insights

Service Provider
Solution Designer
Technology Enabler
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online...

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News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

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Blog
Safeguarding client loyalty and retention

  Everybody likes to be valued and appreciated and the success a company celebrates is also directly linked to its clients. In a B2B business model, clients are after all the reason we are in business. And when they feel valued, they not only become loyal but also use their experience to...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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