People make Webhelp. More than 50,000 individuals contribute daily to pushing this business forward, to challenging the status quo in outsourcing, to delighting the customers of our clients and to forecasting the behaviours of those customers tomorrow.
Together we are WOW.
Each of you brings a different energy, a different passion, a different motivation and, critically, your own unique set of skills and talents. Know that we value the diversity and rich tapestry of potential you are creating.
The communication and employability skills you are developing by interacting with customers, especially across multiple channels, are providing you with experience which can be transferred into every part of your life, and into other roles in Webhelp and beyond.
Customer experience and business process outsourcing is more advanced than ever before. We hope you are proud of the business that you are such a big part of. Webhelp is the 3rd largest contact centre service provider in Europe and we are pushing our own limits to reach the Number 1 slot.
What’s next? Artificial intelligence. Virtual reality. We can’t even predict how exciting things are going to become for our clients, their customers and for all of us at the forefront of customer experience. Where do you think we will be in 2020? Send us your ideas – take us to the limits of your imagination!
Thank you Webhelpers. There’s no “We” in Webhelp without you.
Frédéric and Olivier.
One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...
Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...
Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...
Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...
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