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Technology enablement

Everywhere, Technology is shaking up and reinventing the way we live and work. Progress is fast, and customer experience is deeply impacted!

Every day, technology allows us to manage millions of customer interactions more efficiently. Supervised 24 hours a day, 7 days a week by our team of more than 500 engineers and technicians, the secured infrastructures and the flexible technological ecosystem that is deployed by the Webhelp group guarantees high levels of operational performance.

Our mission: design, develop and maintain efficient, secured solutions that are adapted to your customers and your processes.

Because innovation is a powerful lever for business competitiveness and differentiation, Webhelp helps push the boundaries of customer experience thanks to its technology accelerator, Technology Enablement. The team’s agile methods, made up of customer experience experts, is able to design technological solutions that will carve the customer journeys of tomorrow.

The key to success? Understand tomorrow’s technological trends, their impact on customer experience, and rely on cutting edge technologies, through an open ecosystem of partners to implement them to our customers.

Contact the Webhelp

Technology enablement Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

News & Insights

Solution Designer
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online...

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News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

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Blog
Safeguarding client loyalty and retention

  Everybody likes to be valued and appreciated and the success a company celebrates is also directly linked to its clients. In a B2B business model, clients are after all the reason we are in business. And when they feel valued, they not only become loyal but also use their experience to...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

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Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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